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Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

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FanaM1
Community Coordinator

Good morning, @Nolan88.

 

Thank you for getting in touch with us.

 

For assistance with voucher cancellation from a betting company, please reach out to them for assistance.

 

Regards,

Standard Bank Team

Nolan88
New Member
Hi i did a intstant money transfer but neva collected it .just wane knw wil it b returned in my betway account and if so how long does it take to came back into my betway account
FanaM1
Community Coordinator

Good morning.

 

Thank you for reaching out.

 

Please note that instant money voucher SMSs are sent out immediately after the voucher is successfully created.

 

If you created the voucher, you can check the instant money voucher number under "instant money manage."

 

To access it from the app, please follow these steps:

  • Open and sign into the Standard Bank App,
  • Click transact,
  • Select send,
  • Select manage vouchers.

You can request that the sender provide you with the voucher number by following these steps to access their mobile app.

 

If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.

 

For any pin related issues, kindly contact our instant money team at 0860 466 639.

 

Regards,

Standard Bank Team

galiema122
New Contributor

still cant seem log in 

galiema122
New Contributor

why cant i get my voucher number & pin can it be sent to my number 0799028349

 

FanaM1
Community Coordinator

Good morning, @Galiema.

 

Thank you for reaching out.

 

Sure, you can. Please note that instant money voucher SMSs are sent out immediately after the voucher is successfully created.

 

If you created the voucher, you can check the instant money voucher number under "instant money manage."

 

To access it from the app, please follow these steps:

  • Open and sign into the Standard Bank App,
  • Click transact,
  • Select send,
  • Select manage vouchers.

You can request that the sender provide you with the voucher number by following these steps to access their mobile app.

 

If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.

 

For any pin related issues, kindly contact our instant money team at 0860 466 639.

 

Regards,

Standard Bank Team

Galiema
New Contributor
Can I retrieve my instant money voucher & pin
FanaM1
Community Coordinator

Good day @Paisley22.

 

Thank you for bringing this to our attention.

 

Our instant money team needs to look into it.

 

Please get in touch with us at 0860 466 639 for assistance.

 

Regards,

Standard Bank Team

Paisley22
Occasional Visitor

Beautiful day, I received a voucher and PIN on 9/16/2023 and when I went to the ATM on 9/27/2023 it said the voucher was invalid or had been used. I have not withdrawn the funds and know that no one can use my cell phone, how can I find out where and how this voucher was withdrawn?

 

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FanaM1
Community Coordinator

Good day @Zakhele697.

 

Thank you for getting in touch with us.

 

Kindly note that the instant money voucher can be changed by the sender under instant money management.

 

If it is from a betting company, please call our instant money team at 0860 466 639.

 

Regards,

Standard Bank Team

Zakhele697
New Member
I tray 3 time then it say bloked
Please can you help me
FanaM1
Community Coordinator

Hi @Nurbek.

 

We appreciate you bringing this to our attention, and we would be delighted to assist you.

 

However, the information provided is insufficient.

 

Please let us know what problems you're having on your end. What is the error message you are receiving?

 

We look forward to hearing from you.

 

Regards,

Team Standard Bank

Nurbek
New Member
Hello, I have an account in your online bank in London, I can’t withdraw money to another account, help me with this. Thank you
FanaM1
Community Coordinator

Hi @Nicky51.

 

Thank you for getting in touch with us.

 

We shared steps to follow regarding instant money.

 

Please take some time and follow them.

 

Let us know if you are experiencing any issues.

 

Regards,

Standard Bank Team

Nicky51
New Member
How can I get my instant money voucher
FanaM1
Community Coordinator

Good day @Paul45.

 

Thank you for reaching out.

 

Instant money voucher SMSs are sent out immediately after the voucher is successfully created.

 

If you created the voucher, you can check the instant money voucher number under "instant money manage."

 

To access it from the app, please follow these steps:

  • Open and sign into the Standard Bank App,
  • Click transact,
  • Select send,
  • Select manage vouchers.

You can request that the sender provide you with the voucher number by following these steps to access their mobile app.

 

If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.

 

For any pin related issues, kindly contact our instant money team at 0860 466 639.

 

Regards,

Fana.

Paul45
New Contributor

l hope l get a answer what happened to my voucher. 

Sent me email :[email protected]

THANKS 

ElmarieB
New Member

Good day I have received a money voucher and pin on the 16th of September 2023 When I went to the ATM on 27th of September 2023 it said the voucher is invallid or been used. I did not draw the money and know that nobody had access to my phone how can I find out where and how this voucher was drawn? 

Ditefo
New Member
Missing money transfer voucher
Paul45
New Contributor
Tell me which home page must l go to on my banking app or website
Thanks