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VIP

Re: Screen overlay detected

Thanks Tsh77271 and ife01. I have been able to successfully reproduce this issue on my side. We can now work on a permanent solution for this issue.

@ Tsh77271 thanks for providing the info on how to reproduce the issue. Without this we'd still be struggling to figure out why this issue is affecting certain users and not others.
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Jamz
New Contributor

Re: Screen overlay detected

Hi, I just  purchased a second hand phone, Samsung S4 mini. Its running Android 4.2.2 Jelly Bean. I don't have the menus listed as on the previous posts to disable the overlay. 

I removed all the unwanted software that is on the handset. Not sure what else to look for. Please help.

 

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VIP

Re: Screen overlay detected

Hi Jamz. Is your virtual keyboard open when you tap on the login button and is it in any way obscurring/covering that login button?

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Jamz
New Contributor

Re: Screen overlay detected

Hey Ryan,

Thank you for responding.

I upgraded to Kitkat and that seemed to haved worked. No more overlay error.

Thanks again.....Cheers

 

 

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VIP

Re: Screen overlay detected

Glad you got it working. Thanks for posting your solution here!
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