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Community


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Community

A one-stop forum for all your banking questions

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20 REPLIES 20
MandyP
Community Coordinator

Hello @StephenC,

 

Thank you for the feedback, glad to hear that this feature has been enabled. Please revert back if you need further assistance on this.

 

Regards,

Mandy

StephenC
Occasional Contributor
I see this is now resolved. Thank you.
Boitumelo
Community Coordinator

Hello @StephenC

 

can imagine your frustration on this. Please note that the notification option is available when you making the transaction on the new updated version of the app,  you will be able to share this when making the payment but once the payment is done you won't be able to share the notification. The part of sharing the notification after making this transaction is the part that is still in testing with the development team. We currently don't have the specific date of the release but we will communicate this with you.

 

Let me know if you need further assistance on how you can share the notification when making your on-line payment.

 

Regards,

Boitumelo

StephenC
Occasional Contributor
Frustratingly this is still not fixed. When is the next update? Give us a date please.

Also, please respond to my request to make auto confirmations free while you fix this. You have never responded to that request.

Thanks

Stephen.
Boitumelo
Community Coordinator

Hello @Tester,

 

I have responded to your previous post on this matter.

 

Regards,

Boitumelo

Tester
Occasional Contributor

OVER A MONTH NOW AND NO FEEDBACK???

Tester
Occasional Contributor

Shocking that this issue is taking more than a month to resolve. Totally unacceptable!

StephenC
Occasional Contributor
What is the latest with this? When will it be resolved?
When is the next update?
Why not make notification free until you resolve the issue?
ilanampiti
Community Coordinator

Hi,

 

This functionality will only be available with the next app release.

StephenC
Occasional Contributor
Anything further on this? The removal of that little button really is a big hinderance to my business.
ilanampiti
Community Coordinator

Hi StephenC,

 

Thank you for your feedback. Once again, I apologise for the inconvenience. I will escalate your feedback to the team.

ilanampiti
Community Coordinator

Hi StephenC,

 

Thank you for your feedback. Once again, I apologise for the inconvenience. I will escalate your feedback to the team.

StephenC
Occasional Contributor
Thank you for the acknowledgement.

When will this be fixed?
In the meantime what do you propose we do to send PoPs? A suggestion is to remove the cost to use the auto payment notifications.

Thanks

Stephen.
ilanampiti
Community Coordinator

Hi StephenC,

 

This was an error on our part and we apologise for the inconvenience. This functionality will be reinstalled on the next release of the app.

Tester
Occasional Contributor

I actually think you might be onto something here.

StephenC
Occasional Contributor
In reply then I think it is deliberate then if STD Bank removing the option to self mail the PoP. That is rude and uncool. You are trying to force me to pay extra for a simple message. You are exploiting the situation.
ilanampiti
Community Coordinator

Hi,

 

An auto notification will cost you R1.10 if you want your beneficiary to receive a payment notification.  You are able to set this up via the app.

StephenC
Occasional Contributor
What's the latest with this? It really is an issue.

I wonder if STD Bank is trying to force us to use auto notifications? How much do you charge for the auto notifications?
ilanampiti
Community Coordinator

Hi StephenC,

  

Our technical team is working on resolving this issue. I apologise for the inconvenience. 

ilanampiti
Community Coordinator

Hi StephenC,

 

I have escalated your query to our app specialist. I will revert back with feedback.