This bank has no desire to cater to its customers in terms of customer care and service. Iv have a list of incidents I can mention but to numerous state them all here. I closed my cheque account as the charges were to high. The consultant that assisted me at the Kimberley branch told me that it was done... a week later it still wasn't closed and continued to run up costs, when I returned to the bank I was asked if I had received a notification stating that the account was closed, I replied that I was unaware of any notification and asked why I wasn't told to expect one. The consultant that assisted me overheard this and shouted disrepectfully before other customers that he had told me! I filed a complaint and nothing came form it. This account has still not be closed and has occurred costs till this day. My advice to all Std bank users... find a bank that will treat u like a customer and offer the services that we pay them millions of rands for. Rated the worst bank to bank with in SA and I no longer have the patience to deal with these clowns.
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