Calling the bank on the number to reverse a debit order does seem to be an efficient resolution given the time we are in, holding for longer than 10 minutes on a cellphone during peak time can be costly too. May I ask standardbank to reiterate a secure message platform as it worked, some of us are more often out of the country the secure message platform really worked fantastically for us. I am pretty convinced your customers at large can benefit from this platform- nobody wants to go to the branch if they can avoid doing so through electronic platforms.
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