Hi Anna_88, Unfortunately years later still no answer and no joy in having my fees reduced. I'm at the point where my monthly installment just pays my 3 charges so my actual account balance doesn't drop at all. So unless I win the lottery to pay my Credit Card or die can I have a zero balance. I'm also not denying that I did use my credit card but it's very difficult to pay it up when the balance doesn't reduce.
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