The best way to resolve this matter is via your nearest branch or through our contact centre. The contact number linked to your account needs to be activated for notification and validated by the user. The activation is done on your profile and we send you OTP's to confirm this number, note once this is done you will receive a notification confirming this change. You can contact us here: 0860 123 000.
Let us know should you need further assistance on this.
... View more