I too have the same query. What I don't understand is that this question of cash finance charges is frequently asked yet there has never been an adequate answer posted on the forum page. Why are people told to send in their details so that the bank can "look into them"? Surely there's a standard answer why a cash finance charge is charged. We your customers want that answer! A simple "you withdrew R500 from your credit card and for this have been paying back an exorbitant R382 per month for the last 5 years" will help so that matters can then be taken further. Have any of you tried the Ombudsman?
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