Good morning @Peseilamashe.
We appreciate you getting in touch with us.
We are truly sorry to hear that.
You need to log a dispute with our team by calling us at 0860 123 00, options 3 and 3, with an ATM ID or number found at the bottom left of the screen, or any slip from the ATM.
Account number you intended to deposit to and the exact note that the ATM retracted.
If this was an EFT and not an ATM deposit,
Please note the following:
NB: Fee R310 It’s not guaranteed. Turnaround time is 10 business days.
Kindly forward the form to
[email protected] for our team to assist further.
To access the form, click the link below:
https://www.businessonline.standardbank.co.za/static_file/Business%20Online/sa/Forms%20for%20profile...
We are looking forward to hearing from you.
Regards,
Fana.
Standard Bank Team
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