Good Day On the 29th of May Mbingeleli, Bruce Ayanda BA contacted me from Standard Bank Sales with regards to the opening of a contract save account. I had tried to open it online and couldn't so got Standard Bank to call me with regards to the opening of the account. All good and well I updated my profile as he requested, completed the questionnaires and everything and he confirmed the account was up and ready. Before closing the call I made sure of the following: 1. That I would receive all documents within 3 business days via email (As is standard business practice) 2. That the account would become active with immediate effect meaning that the last day of May the first debit order would be deducted. 3. That the account would be linked to my cheque account for viewing through my online banking channels. On the 5th of June I contacted the call center reference number 7013553126 in order to follow up and was told it was escalated via email. Subsequently I have phoned the call center 5 other times as well as 3 online complaint submissions. I am not impressed as I get no responses from anyone and nothing is getting done. It is now the 22 June and I am still struggling for something so simple. I am a banker with standard for over 16years and every time I try and do something that cant be done myself online I have to fight and struggle. I cannot go into a branch as I am an agronomist meaning I am far from any branches or towns and I dont have the time to queue. Hopefully I hear positive feedback soon.
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