I've attempted to set-up this virtual card as well with no success. I've been in contact with customer services since the beginning of July and nobody has come back to me with an effective answer which so frustrating. I'm strongly thinking of cancelling my account with SB and open a new one somewhere else. I can’t believe something simple like making online purchases or even 'cash sending' someone (used to work but now it doesn’t) is so difficult. I always ask friends and colleagues whether they've experienced such issues with their banks and the reply is always 'no, never' and I can’t help but feel disappointed and let down.
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