Why does the Standard Bank app and the internet/online banking profile no longer allow me to change my EAP limits? I have always used this service. I have tried to increase my monthly EAP limit this morning, but got an error message that reads: This service cannot be activated on your profile. Please call 086 012 3000. I am getting this error on both the banking app and online banking profile. I had to call the call centre to get assistance, which is very inconvenient and costly, as I was holding on for 12 minutes before my call was answered. Please advise when this will be fixed, as I use this facility very often to increase and decrease my EAP limits. Thank you
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