Month end is usually the time when we check our budgets and scrutinize our statements. A lot of us have debit orders that come from our accounts during this time, and it is important that we keep track of these, by using the banking app or online banking. If you come across a transaction that doesn’t look familiar, or that you may want us to look into, we’ve put together a quick guide to help you.
Step 1 Check what the payment it is.
Recurring payments come in different forms;
Debit Orders are agreements with other companies to debit your account regularly, based on a service e.g. gym contracts, policies and investment accounts. They can be for fixed or changing amounts, as with phone contracts.
You might also have set up your own Scheduled Payments on Online Banking or using the Mobile Banking App. This is not based on an agreement as such and is completely at your control e.g. monthly rent payments that you schedule.
Stop Orders are also an example of regular payments and are usually arranged in the branch. This is an instruction that you give to us, to transfer funds on your behalf regularly e.g. kids’ pocket money etc.
Step 2 Now that you have an idea around the transaction, let’s help you manage it.
Our helpdesk on 0860 123 000 can help you to stop, reverse or investigate any debit order on your account.
To reverse a debit order is free and the funds will be returned to your account within 4 business days.
We can also help you to stop future debits on your account. This may come at a minimal cost and will only work if you have the date, amount and reference number of the debit.
Lastly, we can help you by investigating the name and contact details of the company who is debiting you (in case you want to verify before acting). This comes at a minimal cost and takes a few days for us to investigate and give you feedback.
Some extra information about debit orders.
A debit order is a payment that your bank facilitates, on the basis of an agreement between you and your service provider.
The terms of that agreement determine when the supplier can debit your account, how much they can debit (if fixed or variable) and other issues like when penalties or double debits can be taken.
When we help you to reverse or stop a debit order, we take it that you have a right to do so according to your agreement and that you understand the possible impact of doing so (e.g. the risk of an insurance policy lapsing).
It is always a good idea to speak to the company debiting you first, to ensure that they can assist with your query, cancel your debit agreement or change your details, with them.
We are also working on some exciting options for you to manage debit orders by yourself and at your convenience on digital platforms, so look out for updates in that regard on our blog soon!
... View more
In 2015 we launched the Standard Bank Community, to showcase how committed we are to digitising our banking channels. Through the Community, you get to interact with one another and we get to support you and get great insights and feedback about our products and services from our clients. Fast forward to 2017, and we’ve worked hard to expand the Community to cover online share trading (OST), everyday banking and other products that we offer. On the Community you can expect to Learn about our products, Talk to one another about Standard Bank and also read our Blog for news and updates.
Sign up by using your Standard Bank ID, if you are a client or your regular email, if not.
You can also vote for our Lithy Awards entries for Digital CX All-Star and Social Support Champion, by following the steps below;
Take a quick minute to register on the Lithium Community over here
Read our submission & give ‘Kudos’ (vote) on each. Each registered user can give one kudo (vote) per entry.
Winners will be announced on June 14, 2017
Online voting opens Monday 15 th May and runs through Friday 19 th May.
See you on the Community!
... View more
Reports that Standard Bank is encouraging staff to join protests on Friday are false. Friday is an ordinary business day and we will remain open to serve our clients.
We recognise the rights of all South Africans to freedom of speech and association and to peaceful protest. Our employees are bound by our group values.
As has always been the case, and in terms of the law, if our employees wish to exercise their right to protest outside work during working hours, they can apply for leave.
Leave applications will be considered in line with our operational requirements - our customers must always come first.
If our employees choose to exercise their right to protest, they do so in their personal capacity and not as a representative of Standard Bank Group, which will always remain politically non-partisan.
Social media activity of our employees must be in accordance with the Group's values and social media guidelines.
... View more
Hi Ilona Schabort ,
Private Banking clients can access all three lounges once they have checked in. To locate the lounges, use the map attached to this article and present your card on entry.
... View more
What are the new Standard Bank lounges called and what are the features of each?
ConnectionHub is open to all domestic travellers moving through departures looking to access Wi-Fi and power points before boarding. Visitors do not need to be Standard Bank customers to access the lounge.
CaféBlue is open to Wealth and Investment, Private Banking Signature Banking, Signature Banking, Private Banking and Professional Banking customers. The lounge offers customers the opportunity to sit and enjoy a snack or beverage, including speciality teas brewed by experienced baristas, before their flight.
The LibraryLounge is open to Standard Bank Wealth and Investment, Signature Banking and Private Banking clients and their immediate family members, this is the first airport lounge facility of its type in South Africa. The LibraryLounge offers discerning travellers high-quality food and premium beverages in a plush atmosphere where they can relax and enjoy the highest levels of comfort, or read a book or magazine while they wait for their flight.
Who can access each of the lounges and what are the access rules?
ConnectionHub is open to all domestic travellers moving through departures, irrespective of bank affiliation or card status.
CaféBlue is open to all Wealth and Investment, Signature Banking, Private Banking and Professional Banking customers. All qualifying credit cardholders are allowed to enter at any time before their boarding time. Qualifying cards, number of allowed entries and details of allowed guests below. CafeBlue Access
The LibraryLounge is open to Standard Bank Wealth and Investment, Signature Banking and Private Banking clients. All qualifying credit cardholders are allowed to enter at any time before their flight. Clients can gain access to the lounge using either their Cheque or Credit card. Qualifying cards, number of allowed entries and details of allowed guests below.
How is entry managed?
Access to the LibraryLounge and CaféBlue is controlled through concierge staff and card readers located at the front desks, while ConnectionHub is unattended and open to all domestic travellers. Only one card (Platinum, Platinum Visa, MasterCard, World Citizen, Cheque or Credit Card or World Elite Metal Card) will be permitted per cardholder.
Do I need to make a reservation for lounge access?
No reservation is required, but clients will be accommodated based on the maximum capacity of each lounge.
Is there a restriction on the number of visits that I can make?
Yes, the number of entries allowable per month is linked to your card type. Please see rules in the tables above.
Can my lounge membership access be used by someone else, i.e. is access transferrable?
Access into the Standard Bank lounges is not transferrable, however all Wealth and Investment clients have the benefit of accessing CaféBlue and the LibraryLounge with one guest and all children (under the age of 18 years), regardless of their personal card type, while Signature Banking clients have the benefit of accessing the lounges with one guest, plus all family members elected by the main account holder part of Signature Family. Signature Family Members must be accompanied by the main account holder who must be in possession of a valid World Citizen MasterCard.
What happens if I’m denied access?
While the right of admission into CaféBlue and LibraryLounge is reserved, and subject to qualifying criteria, no eligible cardholder (as per the individual lounge rules) will be denied access unless a lounge is at capacity. In this case, the client will be directed to an alternative lounge where space is available. If access concerns do arise, clients are advised to call their Relationship Manager or Private Banker for assistance.
Am I limited on the time I can spend in the Standard Bank lounges?
No, clients are welcome to spend as much time as they wish in the lounges, but should lounge capacity be reached at any given time, only the maximum number of guests will be accommodated.
Are children permitted into CaféBlue and the LibraryLounge?
Children are permitted in the lounges, however, all children younger than 18 years old must be accompanied by the main cardholder who must be in the possession of a valid World Elite, World or Metal MasterCard. Signature Family Members must also be accompanied by the main account holder who must be in possession of a valid World Citizen MasterCard.
Do the Standard Bank lounges offer Forex?
No, unfortunately not.
Are ATM’s available in the Standard Bank lounges?
No, unfortunately not.
As Standard Bank operates across the African continent, will customers holding cards for similar qualifying products be allowed access?
Yes, all qualifying Wealth and Investment World Elite, Mastercard, World Mastercard, World Elite Metal Card from South Africa, Kenya, Nigeria and Ghana will be allowed access. For all qualifying cards and card types, please see tables above.
What are the lounge operating times?
ConnectionHub operates seven days a week from Monday to Sunday. Operating Hours: Monday to Friday 04:30-21:00, Saturdays 06:00-18:00 and Sundays 06:00-21:00.
CaféBlue operates seven days a week from Monday to Sunday. Operating Hours: Monday to Friday 04:30-21:00, Saturdays 06:00-18:00 and Sundays 06:00-21:00.
LibraryLounge operates seven days a week from Monday to Sunday. Operating Hours: Monday to Friday 04:30-21:00, Saturdays 06:00-18:00 and Sundays 06:00-21:00.
What if I lose an item or leave it behind?
Lost items are turned over to airport lost and found. If we can identify the owner of the item, we will attempt to contact him or her before delivering the item to airport lost and found.
Why has Standard Bank decided to introduce these new lounges at OR Tambo International Airport domestic departures?
The need for the new airport lounges was identified through extensive research that was undertaken to see if what was on offer met the needs of travellers. We then looked at their views and used the research results to develop lounge concepts that met their requirements for convenience and access to WIFI and power points, as well as premium food and beverages whilst travelling. What drove our research and, in our estimation made the exercise necessary, was the fact that we have about 5 600 Standard Bank customers visiting the airport every month. By meeting their needs, we would be adding value to their banking experience with us, and simultaneously thanking them for their loyalty to the bank.
Where are the lounges located?
You can find the lounges using the map below.
Airport Lounge Map
... View more
Hi Christine & Nicky
Thank you for raising this feedback. Standard Bank has increased the number of Extended Hours Branches and this will be revised on an ongoing basis, depending of client needs and other factors - we have now updated the above list to reflect the new branches. The hours vary for each branch - so you can refer to our branch locator on http://locator.standardbank.co.za/ for specific hours.
... View more
How much money can I send using the Shyft app?
Use Shyft to send a maximum of R 1 million per calendar year. This is the legal limit set by the South African Reserve Bank as your single discretionary allowance (SDA).
What is a foreign exchange allowance?
South African residents over the age of 18 are entitled to a foreign exchange allowance. These are funds that the South African Reserve Bank lets you use for all your international transactions. A single discretionary allowance is the R1 million allocated to you for international transactions each year. This applies to all your transactions, not just those made using Shyft.
Foreign exchange allowances explained (PDF)
Questions? See the Shyft FAQs for lots of useful information
... View more
What is Shyft?
The Shyft app is a global digital wallet for Android and iOS. You can use Shyft whenever you need to send, spend or exchange funds in USD, EUR, GBP and AUD.
How do I get it?
Visit the Shyft website for details on getting the app
What can I do with it?
Payments and transfers: Securely send money anywhere
Currency pockets: Buy any of the four currencies at live rates and store them in handy currency pockets
A Shyft Card: Use your physical card when you need to swipe to make a purchase
Virtual cards (online): Create prepaid cards that are funded from your currency pockets and use them for all your online purchases.
Online shopping on international websites
What types of transactions can I make?
You can use Shyft to:
Purchase foreign currencies
Transfer funds outside of South Africa
Pay for expenses incurred while travelling
Buy goods in a foreign currency
Make foreign currency card transactions
... View more