One other consideration is whether the investing activity is taxed as capital or income. Putting your portfolio in a company ring-fences any trader/income status to that portfolio so any other capital gains in your own name say regarding your own business or some long term interest like property or shares in a family company are taxed as capital and not tainted by active trading in the company. The downside is that losses in the company cannot be offset against gains in your own name and vice versa. I moved my portfolio into a company but as Simon says there are both advantages and disadvantages of having done so
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I would really appreciate if someone from Standard Bank could contact me as i would like to discuss my complaint in person to somone who is in charge of the lounges.
I await on a response.
Note from Moshele
Hi Wayne. Please email us on [email protected] with your contact details and some information regarding your compliant, so that the relevant team can assist.
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i need to permanently block unauthorized debit orders as they consume unnecessary fees in my account. every month i have to call in for reversals why am moving to FNB at least hey have that notification for debit order and approval option
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Please be advised that when you link your initial card to the app, a default dashboard is created of which other accounts that you may have, may be linked to the card linked to the Mobile Banking App. Please note that while it is possible to delete other dashboards, it is currently not possible to delete your default dashboard as this would be equivalent to you deleting your Mobile Banking App. Alternatively, if you wish to delete an added dashboard, you may follow the below steps:
- Swipe from left to right to open the navigational drawer (or click on the settings icon on the top left corner of the screen).
- Simply go to settings, then select the dashboard that you want to delete. Scroll down to the bottom of the screen and select delete dashboard.
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This app is a complete waste of time , data & energy. It’s forever on unexpected errors & is extremely frustrating & annoying... what happened to “Simpler Better & Faster” ?? C’mon StandardBank !! This is very disappointing !!! Pity we are unable to rate a ZERO star !
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Step 1; Enter the email address used to sign in > Enter the password for the new online banking site > Click on the ‘Sign In’ button
Step 1 Add Dashboard
Step 2; Click on drop-down arrow > Select profiles and settings
Step 2 Add Dashboard
Step 3; Enter your card number > Enter your ATM PIN for the card > Enter the cell phone number or email address that you have provided to the bank > Click on the ‘Next’ button
Step 3 Add Dashboard
Step 4; Enter the One Time Pin sent to your cell phone or email address > Click on the ‘Submit’ button
Step 4 Add Dashboard
Step 5; Enter a name for the new dashboard > Click on the ‘Save’ button
Step 5 Add Dashboard
Step 6; Your n ew Dashboard has been added Step 6 Add Dashboard
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What products do I have access to as a Temporary Resident?
With Standard Bank you have access to a variety of products.
What type of permits do you accept for Personal Banking?
All Permits are accepted for personal banking, as long as they are valid.
What documents do I need to open an account? And how often do I need to update my information? How?
You are required to produce a valid permit and passport (If you’re a Refugee, a Refugee ID is required and if you're an Asylum Seeker, an Asylum Seeker certificate is required) 3 months’ bank statement and Proof of Residence. If anything changes with your personal information, you have to go to your nearest branch to update your information with the staff.
What restrictions do I have as a Temporary Resident?
Do I have access to Standard Banks online banking services?
Yes, you do have access online banking with Standard Bank
Can I send money abroad? And How?
Yes, you are able to. Standard Bank has Forex services as well as Money Gram. You can also now make international payments using new Online Banking and the Mobile Banking App.
Do you have Foreign Exchange services? And how can I access them as a temporary Resident?
Yes, Standard Bank has Forex services. You are more than welcome to look at our offerings here and as a temporary resident you do have access to these services.
As a Non-Resident, can I open up an account for Foreign Currency?
Yes, you can, The Non Resident center can assist you with that
How do I update my information once I have a Non- Resident account?
You will have to email the Non Resident Centre with certified copies of your updated information.
How secure is my money if I plan on investing in South Africa?
Your money is very secure, we have a variety of investment and saving options for non- resident account holders. Please contact the Non Resident center for assistance.
As a Non-Resident account holder, Do I have access to electronic banking?
Yes you have access to view your accounts on new Online Banking and the Mobile Banking App
Are there Saving and Investment options as a Non-Resident account holder?
Yes, there are Saving and investment options as a Non Resident Account holder. This will enable you to gain high interest while saving with Standard Bank.
I plan on moving to South Africa. How do I apply for temporary Residency and do I have access to switching my account when I get to South Africa?
You may visit your nearest Standard Bank branch and yes, you have the option of switching your account to a South African based financial solution.
As a Non- Resident once I get to South Africa for visiting, do I have access to a Debit Card, and is there a limit to how much money I have access to in South Africa?
Yes, you have access to a debit card once you land in South Africa, to support your financial needs once in South Africa
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Standard Bank understands that there are unique banking needs and challenges for foreign nationals, whether they are Temporary Residents or Non-Residents. Temporary Residents are individuals who are either; Diplomats, Asylum Seekers, Refugees or Common Monetary Area (Namibia, Swaziland and Lesotho) Residents, while Non Residents are those individuals who are either South Africans who have emigrated from South Africa or Foreign Nationals who reside outside of South Africa but have a banking needs within South Africa.
Temporary Residents have access to all the products and services that Standard Bank provides to South Africans, online or in our branches, while Non Residents have access to a Non Resident Centre which can assist with can assist with the service and maintenance of all accounts, the Non Resident Centre can be reached on +27 11 631 6543 or [email protected] If you’re considering emigrating, we will assist to make sure that all your financial affairs are in order as well.
Requirements to open an account;
The law requires that before we open any account, that we request the necessary documentation from our clients, as such the required documents to open an account are;
Temporary Residents & Diplomats
Visa or Permit
Proof of Residence
Foreign National Declaration Form (Provided in branch when you go to open an account.)
UNCTD (Travel Document)
Proof of Residence
Foreign National Declaration Form
Passport or Asylum Seeker certificate
Proof of Residence
Foreign National Declaration Form
Proof of residence (CMA or SA)
Non Resident & SA Emigrant
A valid Proof of Identity
Details of your primary residential address
Current; 3 months’ bank statement from previous countries bank, showing account activity
A signed certificate of introduction from previous countries bank, showing your personal details, with their name and contact number on the letter.
For credit accounts, additional documentation will be required as per the National Credit Act, this includes; Proof of Income, 3 months’ pay slip or statements and an employment contract.
For information on permits, you can contact South African Home Affairs.
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If you are currently not registered for old Internet Banking or the Mobile Banking App and want to register for new Online Banking, you will need to follow these steps;
Step 1; Access our Online Banking login page and select ‘Register for Online Banking’.
Step 1 Registering for new Online Banking
Step 2; Create your new sign-in details in the fields under ‘Getting Started’. This will need your email address and for you to create a new password.
Step 2 Registering for new Online Banking
Step 3; Verify that your information is correct. Accept Ts & Cs and then select ‘Register Now’.
Step 3 Registering for new Online Banking
Step 4; Your profile has now been successfully created as a new user. You will now need to either link your card, copy your profile (if you had old IB) or open a new account (if you are not a Standard bank customer).
Step 4 Registering for new Online Banking
Step 5; If you are linking your card, you will need to complete your card details (including your card number, ATM PIN and contact number for this card).
Step 5 Registering for new Online Banking
Step 6; Enter the One Time Password (OTP), to confirm that you are completing the linkage. Once complete, you are now registered and linked and will be able to start using new Online Banking.
Step 6 Registering for new Online Banking
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If you’re using our old Internet Banking, next time you log in to your online profile, you may be prompted to switch to our new Online Banking.
As part of creating an enhanced digital banking experience, our new Online Banking is smarter, simpler and easier to use with a wide range of additional features and benefits striving to take your online banking experience to the next level, at no extra cost to you. And the best part? It’ll only take five minutes to make the move. All you need to do is enter your email address and create a new password. In return, we’ll send you an OTP which once you’ve entered, you’ll be registered and signed in to your new Online Banking profile ready to start banking. It’s that easy!
Why do you need to move to new Online Banking?
We’ll soon be disabling our old Internet Banking site, so you’ll no longer be able to access it. Everyone using our old Internet Banking will need to move to our new Online Banking.
What’s new on new Online Banking?
While your Online Banking profile will remain the same, as will your beneficiaries, new Online Banking comes with an array of added features to promote self-service banking, allowing you to bank on your terms.
The improved account summary page gives you quicker access to your account information:
Manage your beneficiaries and payments with ease
Make payments or send money, hassle-free
Purchase prepaid airtime as and when you need
Transfer money between your accounts with no delays
The transact dashboard lets you easily navigate and access all functionalities, old and new. New features include the following:
Make international payments quickly and simply anywhere in the world
Manage monthly payment limits: change your monthly payment limits as you wish
Access, view, print and download statements as well as stop debit orders and cheques
Pay MyBills: pay third-party service providers such as SARS
Send instant money anytime, anywhere
What are the benefits of using new Online Banking?
Single login details: You can access all your accounts in one place through any device using your email address and password. You can also access your Online Banking profile both online and on the Standard Bank app and link up to 30 cards while managing them all on one profile.
Bank on your terms: You can access all your features and benefits quickly and easily with less interaction with your bank: open a new savings or investment account in seconds, make international payments and even change monthly payment limits yourself.
Simple international payments: Make international payments at any time to anyone in the world.
Access Personal and Business Banking: Transact on your Personal and Business Banking profiles separately without logging out of your profile.
Manage your business more efficiently: As a business account holder, you can delegate another person to capture payments on your behalf while you approve payments on the go.
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I can imagine that this development may be frustrating, your feedback will be shared with our App Development team for consideration. In the meantime please do consider using the above alternatives to continue enjoying the features & benefits of Digital Banking.
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Could I unknowingly have made a purchase if I walk past the terminal?
No. Your card has to be within 4cm of the contactless terminal and held for more than half
a second and the merchant must have first entered the amount for you to approve.
Is there any chance that payments may be taken twice from my account?
Contactless terminals are designed to accept one card per transaction at any time
How do I know that my transaction information is secure?
The contactless technology platforms are based on secure EMV chip technology, which
provides both data protection and transaction security via the use of keys and the latest
encryption technology. Transactions are processed through the same payment network
as EMV chip transactions.
Why aren't signatures or PINs required?
To ensure that using contactless technology is as simple and convenient as
cash, merchants that accept contactless payments do not require you to sign or enter
your PIN for small purchases of under R500. Some Merchants may request a signature
Is this technology as secure as my current card?
Yes. The MasterCard ® or Visa security systems will continue to offer you protection from
unauthorised transactions. In addition, with contactless technology, you retain control of
your card during the transaction, which reduces the risk of fraud.
What do I do if my contactless card has been lost or stolen?
As with any other card, if you have lost your card or suspect unauthorised activity on your
account, stop using your card and contact the Customer Contact Centre on 0800 020
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What is a contactless card?
Contactless technology is a fast new contactless way to pay. No signature or PIN is required for purchases under R500.
All you have to do is wave or tap your contactless card against any of the secure contactless readers and your payment will be processed.
Contactless cards have an embedded antenna within the plastic so that when it is used at a contactless terminal it securely transmits information to and from the contactless terminal.
This is a card that can be used to perform everyday purchases without having to swipe or dip at merchant checkout points.
All contactless cards can be clearly identified by the PayPass or PayWave logo on the face of the card.
How does it work?
Look out for the paypass, paywave or contactless logos below at the merchant’s checkout points.
Wave or tap your contactless card against the contactless readers when payment is requested. For payments below R500, no PIN will be required during the transaction.
The terminal will display a green light and beep to confirm that your payment has been accepted.
In the event that your contactless transaction cannot be completed, you can still swipe or dip your card to complete the transaction.
Tap & Go is the next evolutionary step in the development of cardsFirst there was 'zip zap', then there was the magstripe, then there was the chip and now there is 'Tap to Pay'
First there was 'zip zap', then there was the magstripe, then there was the chip and now there is 'Tap to Pay'
How do I use my contactless card?
Check that your card has the MasterCard PayPass or Visa PayWave logo.
Where you see the MasterCard paypass logo or the Visa payWave logo in combination with the contactless symbol, let the merchant know you'd like to pay using your contactless card and if you'd like a receipt for the transaction.
When the transaction amount is shown on the contactless terminal, hold your card against the contactless symbol.
The terminal will indicate once your transaction is approved. Collect your receipt if you asked for one, and you're done!
What are the benefits of contactless technology?
Speed – paying at merchant checkout points is faster and easier. There will be no need to enter your PIN for transactions of R500 and below.
Convenience – you don’t have to carry cash all the time, making this ideal for small everyday purchases.
Safety and security – you are always in control of your card as your card never leaves your hand and has to be extremely close to the reader for the contactless payment to occur. Standard Bank will also offer protection against unauthorised contactless transactions performed on your card if you have reported the card stolen or lost
The card is a dual interface card and can still be dipped or swiped to make payments, if a merchant does not have a contactless terminal.
How does contactless technology benefit me?
You don't always have to carry cash or worry about looking for exact change when
making small value everyday purchases at participating merchants
You can save time due to quicker transactions, which can mean shorter queues
You are in control because your card never has to leave your hand when making a
payment at the terminal
You don't have to sign anything or enter a PIN for purchases under R500
You will have a record of all your everyday purchases on your account statement
What do I need to be able to use contactless technology?
All you need is a dual interface card with the paypass ™ or payWave feature. To find out if
your card has contactless technology, check that it has the paypass or payWave logo on
How do I recognise a contactless card?
The MasterCard paypass logo or Visa payWave logo will be displayed on the front of the
Do I need to select the credit, savings, or cheque buttons when I make a contactless transaction?
No, there's no need to press any buttons on the contactless terminal. With contactless
technology the transaction is automatically processed to the transaction account or credit
account linked to the credit button.
Can I get cash out using contactless technology?
You can't get cash out from a contactless transaction i.e. by only holding your card
against the terminal. You will need to insert your card and PIN into terminal.
How close does the card need to be to the terminal?
You should hold your contactless card within 4cm of the contactless terminal.
Will I receive a receipt for transactions I make?
A contactless payment is designed to let you make low value transactions quickly and
conveniently. If you'd like a receipt to confirm the contactless transaction, just ask the
merchant before you pay. For purchases R500 and over, a receipt will be provided after
you swipe or insert your card and sign or enter your PIN.
How will purchases with a contactless card appear on my account statement?
Purchases made with your contactless card will be displayed on your statement in the
same way any other purchase you make with your card is displayed. This means you can
now track all those small, everyday transactions on your statement.
Is there a limit on the value of goods or services I can purchase with contactless technology?
What happens if I try to purchase goods over R500 ?
For purchases over R500 you can still use your contactless card by swiping or inserting
the card in the terminal and providing your signature or PIN.
Can I use my card at merchants that do not have contactless terminals?
The card has a chip and magnetic stripe that also allows the card to be used in the same
way a card without contactless technology is used* (when you sign or enter a PIN to
complete a transaction).
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On June 29, we hosted the final round of the Seedstars World South Africa start-up competition – the world’s largest start-up competition in emerging markets. The winner was Essential Medical Guidance (EMG) Tech, an innovative Cape-based company that supplies a comprehensive medical database to medical professionals. Born in Switzerland, Seedstars allows community-focused start-ups the opportunity to network with other entrepreneurs, while also exposing them to the broader international business community, whose members may wish to invest in a start-up, or help introduce their services in other parts of the world. The competition attracts more than 5 000 entrants, and, on the day of the finals, about 200 people attended with a record of over R2 billion in investment capital represented.
What made this event truly noteworthy was the wide scope of entrepreneurial ventures being developed by tech-savvy South Africans. The start-ups were also widely representative, with four being female founded or co-founded and five with black founders. Ten of the best early-stage start-ups were invited to pitch to a panel of judges and potential investors in the audience. On the panel sat Jayshree Naidoo, Head of the Standard Bank Incubator, a space designed to continuously assist SMEs through a series of customised workshops that run throughout the year. EMG Tech won the opportunity to attend the Seedstars regional summit in Mozambique and represent South Africa against other emerging-country start-ups at the Seedstars Summit in Lausanne, Switzerland next year, where the global winner will be awarded up to USD 500 000 in equity investment. EMG Tech’s major market offering is EMGUIDANCE, a product that, among other services, details pharmaceutical offerings, their uses, prescription information, and care coordination information to medical professionals free-of-charge through their personal mobile devices.
The first and second runners-up are Zlto and Empty Trips Pty Ltd, respectively. Zlto is a digital rewards platform that incentivizes its users for positive behaviours, promoting the doing of good. Empty Trips is Africa’s first online smart transport marketplace connecting transporters, brokers and shippers. The other startups invited to pitch were GreenFingers Mobile, mbora, CommuScore, Muzi, Invoiceworx, Lenoma Legal, and Home Farm. Our partnership with Seedstars and its local ambassador, Vuyisa Qabaka, is a natural extension of our involvement in the development of the SME sector at all levels. According to Mrs. Naidoo, one can confidently say that innovation and entrepreneurship are alive and thriving in South Africa, with more than 600 companies in South Africa presenting their ideas to Seedstars this year as proof.
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Next time you access your Mobile Banking App, you may be prompted to update your app version before you can access it again. This is because we have enhanced our security capabilities to protect our clients, and the updated version of the app gives you all the latest available features.
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Q: What is DebiCheck?
A: DebiCheck is the name for a specific type of debit order. A DebiCheck debit order is one that you confirm, electronically on a once-off basis (at the start of your contract). Its purpose is for you to confirm the details of the debit order with your bank before it is processed to your bank account.
Q: Who made this decision and why?
A: During the last couple of years debit order abuse has increased. On the one hand, there has been an increase in the number of debit orders being processed to consumers’ bank accounts without their consent. On the other hand, consumers have increasingly been disputing debit orders which they actually have agreed to, mostly to manage their cash flow. For these reasons, the South African Reserve Bank (SARB) decided to review the debit order landscape and during 2013 instructed the Payments Association (PASA) and the banks to address these issues. DebiCheck aims to address both of these issues by introducing electronic consumer confirmation for all DebiCheck debit orders.
Q: What is the difference between DebiCheck debit orders and other debit orders?
A: DebiCheck debit orders are debit orders that you will confirm, electronically and on a once off basis. Its purpose is for you to confirm the details of the debit order with your bank before it is processed to your account. Other debit orders are not confirmed electronically, although you still need to have a valid mandate in place.
Q: What does ‘electronically confirm’ mean?
A: To electronically confirm your debit order means that you confirm the details of your debit order on an electronic device such as your cellphone, your bank app, your personal computer or perhaps an ATM. Your bank will let you know which options are available for you to use.
Q: Why the need to electronically confirm debit orders?
A: It ensures that you are in control of and aware of debit orders being processed to your bank account. Additionally, it provides the company that you are dealing with, with the comfort of knowing that you have acknowledged and are aware of these debits orders. It also allows your bank to record the debit order information and to check the information before they process the debit order to your account.
Q: Why is this important for me as a consumer?
A: DebiCheck puts you in control of the debit orders that you are able to confirm. You will have the comfort of knowing that DebiCheck debit orders must be processed within the agreed conditions that you have confirmed.
Q: How is DebiCheck different from what we have now?
A: DebiCheck allows you to confirm the debit order information with your bank, at the start of the contract. This means that your bank will now have a record of all DebiCheck debit orders and will be able to verify the information before the debit order is processed to your account. Currently, banks do not have record of your debit orders and therefore cannot verify that the debit order information is correct before they process your debit order.
Q: How will this new system and its related processes affect me?
A: DebiCheck will require an additional action from you – electronically confirming the debit order information with your bank. In many instances, your cellphone will be used for this confirmation, in which case you will need to make sure that your bank has your correct cellphone number. This is very important!
Q: How often will I need to confirm my DebiCheck debit order?
A: You will only need to confirm your debit order information at the start of the contract. However, if the debit order information that you confirmed changes, your bank will ask you to confirm the new information.
Q: What do I need to do as a consumer?
A: For existing debit orders – nothing. For new DebiCheck debit orders, you will need to check and confirm the new debit order information in the manner requested by your bank. This could either be in person (face-to-face), using online banking or your banking app or remotely by call centre or a request sent via your mobile phone.
Q: What education will I receive as a consumer to ensure I understand the process?
A: Your bank will have information handy to assist you with any questions you may have. You can also find more information on www.debicheck.co.za .
Q: Will all my debit orders have mandates?
A: All debit orders processed against your bank account must have mandates, but may not necessarily be subject to DebiCheck confirmation. No debit orders can be processed to your bank account without a mandate.
Q: How can I ensure all my debit orders are mandated?
A: It is important to remember that all debit orders must have mandates. Check your bank statement regularly to ensure you are aware of all debit orders that are being processed to your account. Also make sure that you have given a mandate for each of those debit orders. For DebiCheck debit orders, your bank will now also have an electronic confirmation of you agreeing with the debit order information of each mandate.
Q: Can I choose which debit orders must be electronically confirmed using DebiCheck?
A: As a consumer, unfortunately not. Companies who use the debit order system choose whether they want to use DebiCheck, or not. If they choose to use DebiCheck, you will receive an electronic request to confirm the debit order information. If not, you just need to ensure you have a signed paper or telephonically approved (voice) recorded mandate.
Q: Why can’t I use DebiCheck for ALL debit orders?
A: This is definitely a long term goal for the South African Reserve Bank and the Payment Association of South Africa. Unfortunately, due to the number of debit orders and entities involved in these processes, this will have to be done in a phased approach.
Q: How do I know that the company that is debiting my bank account is part of the new system?
A: Debit orders requiring electronic confirmation with your bank are called DebiCheck debit orders. You can enquire from the company that your debit order is with, whether or not they are part of the DebiCheck system. If you are not required to electronically confirm the debit order information with your bank, at the start of your contract, the company that you are dealing with is not using DebiCheck for this debit order.
Q: What bank fees are associated with DebiCheck debit orders?
A: For more information on bank fees, please contact your bank directly.
Q: What are the telecommunication / cellphone costs associated with DebiCheck?
A: Telecommunication / cellphone costs will depend on a number of factors, for example whether you use the USSD option or your banking app to confirm the DebiCheck. It will also depend on your mobile network costs.
Q: Will my bank send me a link to confirm DebiCheck debit order or ask me to send my bank details, card PIN or password?
A: No, your bank will never send you a link or ask that you provide your card PIN, password or personal details. You must always keep these safe. A request like this may be a form of phishing. If you are worried, please check with your bank.
Q: Is DebiCheck safe to use?
The Debicheck system was designed by banks and according to the prescribed industry standards. The system is therefore secure. Your bank will communicate how you can securely and electronically confirm your debit orders. You will therefore need to ensure that your bank has your updated cellphone number and that all your contact details with the bank are up to date.
Q: Will DebiCheck allow me to cancel my debit order?
A: You will be able to suspend your DebiCheck debit order with your bank, which means the debit order will not be processed to your account in future. You should still contact your service provider to confirm that you are cancelling the debit order though. Suspending the debit order with your bank does not cancel the contract that you have. This is something that would have to be done directly with the company.
Q: Is it a new type of debit order?
A: Yes, DebiCheck is a new type of debit order. It is a debit order which you have electronically confirmed the debit order information, with your bank.
Q: Will it require extra effort and time?
A: Yes. It will require you to check the message that your bank sends you to ensure the debit order information is correct and then to confirm the information in the way your bank requires. It may be as simple as pressing confirm on your banking app, typing in a ‘1’ on a USSD string or typing in a code on your cellphone. The way in which you can confirm your DebiCheck debit order will be communicated to you by your bank. It is therefore important that your contact details, especially your cellphone number, is up to date with your bank.
Q: Why is it important for the bank to have my correct cellphone number?
A: Although not the only way, one of the primary means of contacting you to perform a DebiCheck confirmation will likely be through your cellphone. Remember, DebiCheck is all about putting you in control and allowing you to confirm your DebiCheck debit orders directly with your bank. For this to happen, your bank has to know which number to contact you on.
Q: Will I have to go into the bank branch to do a DebiCheck confirmation?
A: Not necessarily. You will be able to go to your branch, but you won’t HAVE to. Your bank will make a number of options available for you to electronically confirm your DebiCheck debit order, for example on your cellphone or internet banking.
Q: How will it work?
A: For DebiCheck debit orders, you will receive a request from your bank to electronically confirm the debit order information relating to the new contract you have signed with a company. Once you confirm that the information is correct, you bank will load the information on a mandate register. Your bank can then verify the information every time before the debit order is processed to your account. If the information matches, the debit order is processed. If not, the debit order is rejected.
Q: How much is it going to disturb me during work?
A: DebiCheck only requires your confirmation once off, at the start of the contract or when the confirmed information changes afterwards. You won’t need to confirm the details every month. Therefore, it really won’t be a disturbance at all.
Q: Do I have to confirm my DebiCheck every month?
A: No, only at the start of your contract. Or, if any of the information you confirmed originally, changes.
Q: Why do I need to confirm my debit order again if I have already signed a contract with the service provider?
A: DebiCheck allows you to confirm the details of your debit order with your bank, which in turn allows your bank to know what you have confirmed. Your bank will therefore be able to verify the debit order information before the debit order is processed to your account.
Q: Does it mean that if the company does not participate in DebiCheck, I will not be protected?
A: No, as a consumer, you are always protected. Irrespective of the type of debit order, there always has to be a mandate in place that you have agreed to.
Q: Where can I find more information about DebiCheck?
You can contact your bank or go to www.debicheck.co.za for more information.
Q: Is this another service provided by the bank?
A: DebiCheck is a type of debit order and is a bank product, used by companies and consumers.
Q: Is there a mobile application for DebiCheck?
A: No, there is no separate mobile application for DebiCheck.
Q: Is it similar to RICA and FICA?
A: No, this is not similar to RICA or FICA. Although, if your bank does not have your correct cell phone number, it may cause some difficultly. Therefore, please ensure that your details are up to date with your bank. It is in your best interest and will ensure that it is easy to confirm a new DebiCheck debit order.
Q: Is DebiCheck a third party between me and the bank?
A: No, DebiCheck is not a separate company or third party. DebiCheck is the name of a new type of debit order that was developed by the South African banks.
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In 2015 we launched the Standard Bank Community, to showcase how committed we are to digitising our banking channels. Through the Community, you get to interact with one another and we get to support you and get great insights and feedback about our products and services from our clients. Fast forward to 2017, and we’ve worked hard to expand the Community to cover online share trading (OST), everyday banking and other products that we offer. On the Community you can expect to Learn about our products, Talk to one another about Standard Bank and also read our Blog for news and updates.
Sign up by using your Standard Bank ID, if you are a client or your regular email, if not.
You can also vote for our Lithy Awards entries for Digital CX All-Star and Social Support Champion, by following the steps below;
Take a quick minute to register on the Lithium Community over here
Read our submission & give ‘Kudos’ (vote) on each. Each registered user can give one kudo (vote) per entry.
Winners will be announced on June 14, 2017
Online voting opens Monday 15 th May and runs through Friday 19 th May.
See you on the Community!
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Reports that Standard Bank is encouraging staff to join protests on Friday are false. Friday is an ordinary business day and we will remain open to serve our clients.
We recognise the rights of all South Africans to freedom of speech and association and to peaceful protest. Our employees are bound by our group values.
As has always been the case, and in terms of the law, if our employees wish to exercise their right to protest outside work during working hours, they can apply for leave.
Leave applications will be considered in line with our operational requirements - our customers must always come first.
If our employees choose to exercise their right to protest, they do so in their personal capacity and not as a representative of Standard Bank Group, which will always remain politically non-partisan.
Social media activity of our employees must be in accordance with the Group's values and social media guidelines.
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How much money can I send using the Shyft app?
Use Shyft to send a maximum of R 1 million per calendar year. This is the legal limit set by the South African Reserve Bank as your single discretionary allowance (SDA).
What is a foreign exchange allowance?
South African residents over the age of 18 are entitled to a foreign exchange allowance. These are funds that the South African Reserve Bank lets you use for all your international transactions. A single discretionary allowance is the R1 million allocated to you for international transactions each year. This applies to all your transactions, not just those made using Shyft.
Foreign exchange allowances explained (PDF)
Questions? See the Shyft FAQs for lots of useful information
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What is Shyft?
The Shyft app is a global digital wallet for Android and iOS. You can use Shyft whenever you need to send, spend or exchange funds in USD, EUR, GBP and AUD.
How do I get it?
Visit the Shyft website for details on getting the app
What can I do with it?
Payments and transfers: Securely send money anywhere
Currency pockets: Buy any of the four currencies at live rates and store them in handy currency pockets
A Shyft Card: Use your physical card when you need to swipe to make a purchase
Virtual cards (online): Create prepaid cards that are funded from your currency pockets and use them for all your online purchases.
Online shopping on international websites
What types of transactions can I make?
You can use Shyft to:
Purchase foreign currencies
Transfer funds outside of South Africa
Pay for expenses incurred while travelling
Buy goods in a foreign currency
Make foreign currency card transactions
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