From my own experience, I can say that viewing the status and information about your mortgage in the application is very convenient. Indeed, without this, you often need to either call the bank to clarify some information, or even come to the bank itself. For example, I took out a reverse mortgage a few years ago and every month I monitor the hecm lending limits in this bank. And it's super inconvenient to call the bank every time and ask for this information from consultants, so I think that other banks should borrow the idea with their own application that has all the information about the bank itself and also specifically your loan or mortgage.
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