Summary of Verifying Banking Details on Online Banking as discussed so far: You sign in either using the QR Code or Password. You then enter your OTP which you can receive either via sms on your phone or per email. Normally that should get you into your Online Banking Account which most users experience. In my opinion that should suffice. Another security feature “Card Details Verification” was recently added on 7th February 2023 by IT that very few Standard Bank employees seem to be aware of. It only seems to affect a select few of Standard Bank customers who use Online Banking. There is contradictory information concerning the “Card Details Verification”. a) it is a once-off b) you must enter it every time on any new device and if you clear your cookies for instance. It is a security risk entering your card details and ATM pin. Entering these details also goes contrary to the constant messaging from Standard Bank never to enter these details online, in an email or in an sms. There was no information regarding this new security feature beforehand and not after it was introduced. The user has no way of verifying whether this security feature is legitimate except by going to his or her local branch where this new feature is even unknown to those whose job it is to deal with Online Banking matters. There needs to be a balance between robust security features and Internet Banking user friendliness. Now to the issue I have: I cannot login to my Internet Banking using my PC because my card details cannot be verified “Unable to verify your card details, please try another card, or alternatively visit your nearest branch or call our Contact Centre for help.” I tried three of my cards with ATM pins and none of them worked. The information was all correct because I double checked them on my Standard Bank App and had used all three cards with ATM pins when in S.A. during my holiday. Now I live and work overseas and I cannot go to my local branch. The international telephone number they give you to call is a joke. I was supposed to be next in the queue but twice now waited more than half-an-hour listening to **bleep** music after which I gave up. I wrote an email to
[email protected] with the promise that they would get in contact with me within 24 hours. I am still waiting for a reply. Once I waited three months before I got an answer from ibsupport. They said the reason it took so long was that they were very busy. The customer service of Standard Bank in my opinion falls woefully short of any normal standard. I am no closer than before of finding a solution to my problem of not being able to login to my Internet Banking on my PC.
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