This bank has no desire to cater to its customers in terms of customer care and service. Iv have a list of incidents I can mention but to numerous state them all here. I closed my cheque account as the charges were to high. The consultant that assisted me at the Kimberley branch told me that it was done... a week later it still wasn't closed and continued to run up costs, when I returned to the bank I was asked if I had received a notification stating that the account was closed, I replied that I was unaware of any notification and asked why I wasn't told to expect one. The consultant that assisted me overheard this and shouted disrepectfully before other customers that he had told me! I filed a complaint and nothing came form it. This account has still not be closed and has occurred costs till this day. My advice to all Std bank users... find a bank that will treat u like a customer and offer the services that we pay them millions of rands for. Rated the worst bank to bank with in SA and I no longer have the patience to deal with these clowns.
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I agree with u! Std bank is absolutely ridiculous right through the spectrum. The service is pathetic and holding on while they are apparently experiencing high call volumes ... every time one calls is unacceptable. I've had issues with this bank for years and I can tell you that they just couldn't be bothered! Waiting for my payment to reflect and I'm closing this bank out of my life once and for all!
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