Please select the Have You Forgotten your Password link on the app. Enter the following details:
Your Standard Bank card number
Your ATM PIN associated with the card
Your ID/passport number
Your cellphone number
The one-time password (OTP) sent to your cellphone number.
On the next screen, create a new password for your Standard Bank ID.
Note:The app will know which set of credentials to ask for and you will be required to supply information which we have on record in order for us to verify who you are. If you validate incorrectly, you will not be able to reset your password. In this event you will have to go to a branch to verify or update your information. Only then will you be able to reset your password.