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I forgot my password/ entered the wrong password/my account is locked? What do I do?

Please select the Have You Forgotten your Password link on the app. Enter the following details:


  1. Your Standard Bank card number
  2. Your ATM PIN associated with the card
  3. Your ID/passport number
  4. Your cellphone number
  5. The one-time password (OTP) sent to your cellphone number.
  6. On the next screen, create a new password for your Standard Bank ID.

Note: The app will know which set of credentials to ask for and you will be required to supply information which we have on record in order for us to verify who you are. If you validate incorrectly, you will not be able to reset your password. In this event you will have to go to a branch to verify or update your information. Only then will you be able to reset your password.

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Last update:
‎17-03-2015 10:47 PM
Updated by:
Occasional Visitor

Hi - After entering my password wrong i have been locked out! - The email i used when i originally setup is no longer in use!

I have been to my brnach and changed the email to my current one - I have then tried to reset and enetered my new mail, reflects the device is not linked to this profile? - Please advise!

Community Coordinator



You will need to visit a branch for assistance.

New Member


My account is blocked. Do you have a bank in the UK that I can visit to restore my online banking and reset my pin.

New Member

what if I can't remember the card pin and atm pin 

Community Coordinator

Hello @Anthoula,


Please be advised that you will need to visit your nearest branch or contact customer care on 0860 123 000 in order to be assisted with recreating your pin.


Kind Regards,


Occasional Visitor
Hi, I tried to get cash out of the ATM, but after putting my pin in, it gave my card back and said "CODE: 0461 Sorry, your pin has been locked, you will not be able to transact using this card." Why would this have happened?
Occasional Visitor

I was trying to buy Hollywood voucher it required password I forgot it and it says it's blocked I can't change it cos I don't remember it