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VIEWPOINT: CANNOT VIEW PORTFOLOIO

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Pieterjan
New Contributor

Since last week I am unable to view my portfolio in viewpoint. Logging on is fine, can see all other and do all other functions. Helpdesk now escalated it to Iress. Still not resolved and feedback is one email earlier this week saying it has been resolved, but its not... Is there someone here with some suggestion. Maybe the fault is on my laptop

 

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4 REPLIES 4
SBG_Trader
Occasional Contributor

Hi Pieter Jan,

 

Could you please send an email to [email protected] and we will investigate. We are aware that several clients had issues accessing their portfolios on ViewPoint, however the issue should have been resolved. We apologise for the inconvenience.

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Pieterjan
New Contributor
Reported it about daily to that email and to a lady in IT. Had about2 tele conversations. No Feedback
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Dineo_T
Contributor

Hi Pieter,

 

Apologies for the run around. Please could you resend your email and mark it for my attention (DINEO).

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Pieterjan
New Contributor

Called the helpdesk this morning and it is now fixed  Many Thanks

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