As Nigeria’s biggest pension fund administrator (PFA), with over 1 million retirement savings account holders, Stanbic IBTC Pension Managers Limited (SIPML) also has the widest choice of channels for clients to choose from.
SMS
To get feedback on important issues such as account balance, last contribution and personal identification number, among others, send a text message to us via 30388.
Email
Send an email to
[email protected] and receive a response within 24 hours.
Multilingual Call Centre
Call 01-2716000 to access the 24-hour multilingual call centre which comes in the three major Nigerian languages, namely Yoruba, Igbo, and Hausa, as well as Pidgin English. Customers who call in will have the option of being attended to in their preferred language.
ATM
You can check retirement savings account balances as well as voluntary contribution balances (if one exists) at Stanbic IBTC Bank ATMs anywhere, anytime without a card
Mobile App
The Stanbic IBTC Mobile App provides a convenient avenue for customers to access information about their retirement savings accounts while on the go. A wide range of services are available on this platform
Online Chat
Customers can chat with our representatives through our website -
http://www.stanbicibtcpension.com and get answers to their pension related enquiries
Website
Customers can access their retirement savings accounts online through ourwebsite -
http://www.stanbicibtcpension.com. Some of the services available online include viewing and generating account statements, making changes to personal details and tracking benefit applications.
Stanbic IBTC Pension Mobile Office
The first of its kind in the pension industry in Nigeria, the mobile office, sited on a bus and kitted like an office, moves from one location to another. It has been deployed in Lagos and will be deployed in other cities across Nigeria. This initiative redefines convenience and accessibility.
Pension Guru online
Log-on to our website and make enquiries on any pension matter and get a feedback from the Pension Guru
http://www.stanbicibtcpension.com Stanbic IBTC Bank branches
Over 200 branches of Stanbic IBTC Bank in the 36 states of the Federation and the FCT, as well as selected branches of Zenith Bank where RSA clients can access pension services
Stanbic IBTC Pension Managers’ regional and State offices
A full suite of products and services are available at Stanbic IBTC Pension Managers’ nine regional offices and seven State offices across the country.
