Along with rest of the banking industry in South Africa, Standard Bank is aware of the breach of card data that has been stored, external to banks, in select fast food outlets.
This fraud impacted the South African banking industry as a whole, and some Standard Bank debit, credit and cheque card customers have been affected.
We view this breach in a serious light and has committed resources and skills to ensure that our customers can transact in a safe and secure manner.
Immediate pro-active steps have been taken by Standard Bank (and the rest of the industry) to identify and limit the extent of the potential exposure. All Standard Bank cards that may have been impacted have been placed under a heightened level of monitoring to detect possible unusual or fraudulent activity.
Should fraudulent transactions occur on any of these cards, cardholders will not be exposed to any losses and Standard Bank will replace the cards of affected customers.
If you become aware of any suspicious transactions through MyUpdates (sms alerts), mobile app, Internet banking, or on their bank statements, you must call us on 0861 201 000 immediately.
We reassure you that there is no need for undue concern. The banking industry and the Payments Association of South Africa (Pasa) has well developed and sophisticated fraud and risk management systems in place to limit the exposure of our customers to criminal activity.
This incident aside, you should always do whatever you can to ensure your banking details are kept your secret. For hints and tips on how to do this, visit www.standardbank.co.za/securitycentre.