Our colleagues in Kenya have unveiled CfC Stanbic Bank's first fully digital branch in Nairobi. The branch at Garden City Mall operates 24 hours a day, seven days a week, offering greater convenience. The concept of the branch lies in the growing popularity and adoption of digital banking.
The technology employed there replaces the manual processes thus enabling our staff to serve more customers in less time.
Through this paperless transaction capability, we will be facilitating KRA (tax) payments, council collections, online share trading, automated cash deposit machines and other online transaction.
Three more of these branches are scheduled to open at The Hub-Karen and Two Rivers in Nairobi County, and Changamwe in Mombasa County by the end of this year.
The new digital banking concept seeks to eliminate a big chunk of the manual operations through deployment of services to the mobile and web platforms. Among the services that will be offered digitally include; the origination of new accounts and instructions for customers, mobile and online registration and a cashless transaction capability.
CfC Stanbic Bank continues to drive digital enhancements after upgrading its core banking system in April and launching its mobile banking app in August.
The opening of the Garden City Mall branch brings the total number of CfC Stanbic Bank branches in Kenya to 24.