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Delivering a first in South Africa with instant message service
Community Coordinator

As a company dedicated to customer convenience and personalised service, we are proud to announce the launch of our AlwaysOn Instant Messaging service in South Africa. This latest addition to our array of digital solutions is made possible through our partnership with WeChat, a company with five million users in South Africa alone.


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The goal of providing service via WeChat is not only to make banking easier for our customers, but also to deliver unmatched levels of personal service.


The hassle of having limited contact with your bank, spending hours in a branch, countless minutes calling call centres or sending numerous emails is now a thing of the past. The South African first is like adding your personal banker to your social media ‘friend list’ and having them available to you 24/7/365. This adds another level of convenience and ease to your daily interactions with the bank and puts you in charge - anytime, anywhere.


This collaboration with WeChat is another first for the banking industry, and we are confident that the solution will go beyond ‘traditional’ convenience and efficiency; helping our customers to move forward.


Follow the conversation on Twitter using the hashtag #AlwaysOn or view our video below: