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Helping you to manage your Debit Orders
Community Manager
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Helping you to manage your Debit Orders

Month end is usually the time when we check our budgets and scrutinize our statements. A lot of us have debit orders that come from our accounts during this time, and it is important that we keep track of these, by using the banking app or online banking. If you come across a transaction that doesn’t look familiar, or that you may want us to look into, we’ve put together a quick guide to help you.

Step 1 Check what the payment is for.

Recurring payments come in different forms;

Debit Orders are agreements with other companies to debit your account regularly, based on a service e.g. gym contracts, policies and investment accounts. They can be for fixed or changing amounts, as with phone contracts.
You might also have set up your own Scheduled Payments on Online Banking or using the Mobile Banking App. This is not based on an agreement as such and is completely at your control e.g. monthly rent payments that you schedule.
Stop Orders are also an example of regular payments and are usually arranged in the branch. This is an instruction that you give to us, to transfer funds on your behalf regularly e.g. kids’ pocket money etc.


Step 2 Now that you have an idea around the transaction, let’s help you manage it.

Our helpdesk on 0860 123 000 can help you to stop, reverse or investigate any debit order on your account.
To reverse a debit order is free within a stipulated minimum time (usually 40 days) and the funds will be returned to your account within 4 business days.
We can also help you to stop future debits on your account. This may come at a minimal cost and will only work if you have the date, amount and reference number of the debit.
Lastly, we can help you by investigating the name and contact details of the company who is debiting you (in case you want to verify before acting). This comes at a minimal cost and takes a few days for us to investigate and give you feedback.


Some extra information about debit orders & debicheck.


Debit order:

A debit order is a payment that your bank facilitates, on the basis of an agreement between you and your service provider.
The terms of that agreement determine when the supplier can debit your account, how much they can debit (if fixed or variable) and other issues like when penalties or double debits can be taken.
When we help you to reverse or stop a debit order, we take it that you have a right to do so according to your agreement and that you understand the possible impact of doing so (e.g. the risk of an insurance policy lapsing).
It is always a good idea to speak to the company debiting you first, to ensure that they can assist with your query, cancel your debit agreement or change your details, with them.



We have added a function on our app called Debicheck. This allows customers to authorise debit orders on the app before they are loaded. This function however is only applicable to companies who have registered for Debicheck.

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CJ Grobbelaar
Not applicable

Good day,


My salary date changed, do i need to go into the branch to change my debit order dates?  Or do i need to contact each one who i have a debit order with to change the date?  My salary date was 25th now it is the last day of the month.

Not applicable

i need to permanently block unauthorized debit orders as they consume unnecessary fees in my account.

every month i have to call in for reversals why

am moving to FNB at least hey have that notification for debit order and approval option

Not applicable

I also have a problem with unautherised debit orders. Cant believe in 2018 n bank like standard bank cant help its customers in preventing this. Paying R200 a month in service fees. Cant reverse a debit order via app, but capitec customers can. Standardbank cant even get an autherisation system in place via sms so that i can personally verify each debit order and give consent. Very sad that standard bank can allow this to carry on. Discusted customer of standard bank.


Please help me to reverse my money from debit orders online banking

Community Coordinator

Hello @Loveness,


The best solution to reverse your debit orders is via our helpdesk on 0860 123 000 can help you to stop, reverse or investigate any debit order on your account. You can also visit the nearest branch with your ID book for further investigation.
To reverse a debit order is free within a stipulated minimum time (usually 40 days) and the funds will be returned to your account within 72 business hours excluding public holidays and weekends.


Please do let us know should you need us to intervene.




Frequent Visitor

Thank you for the Debicheck feature on the App but I'm disappointed that this function is only applicable to companies who have registered for Debicheck. Fraudsters will obviously not be registered for Debicheck. I am still stuck with different fraudsters debiting my account every month and having to spend my hard earn cash on phone calls to the bank reversing the debit orders. We need to be protected as customers. I suggest that Standard Bank add a feature that possibly uses OTP to authenticate potential debit orders and maintain an authorized list of debit orders that the customer can manage at will through the app.

Community Coordinator

Hello @Bafana5,


We do value your feedback and do understand your frustrations on this. We have shared your feedback with our developers for future development on the App.

We can feedback as soon as we have more details on these developments.




Not applicable

3 months in a row now fraudsters have deducted money off my account.  3 times I've had to pay the costs to reverse it....the phone calls to call it in.... deal with sleepless nights as to how I'm going to pay my rent on time while Std Bank does nothing to ensure these scammers are brought to book.  I'm closing my account. Sick to death of Std Bank. It doesn't have the brains as to how to prevent this constant plague from re-occurring.

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Am dissapointed at Standard bank that as a customer am unble to reverse and block unathourised debit orders via mobile app and online banking, why do I always have to spend my airtime calling you for reversals? (also you guys take forever before answering your phones, there is no value for money here, you charge us some huge money yet you can't protect us from fraudsters...) In 2019 you still behind, moving to FNB might not be a bad idea at all..

Dumsani Johan thubane
Not applicable

Can I use my driver's licence when I visit my nearest branch to rervse a debit order