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Introducing the Ideas section of the Standard Bank blog
Standard Bank Team
Super Contributor

How do you think we can improve our service for you? Have your say on the Ideas section of this blog. We understand that listening to our clients is just as important as talking and engaging with them. This is why we’ve implemented a platform where our customers are invited to share their ideas on how we can enhance our services, making the Standard Bank experience a positive and pleasant one.

This innovation has come shortly after we were awarded the Ask Afrika Orange Index award for the best bank in customer service. We know there is still a lot of room for improvement and we want to continue to grow, improve and move forward in keeping our clients happy with what we have to offer as well as how we communicate with them. This blog is another step towards ensuring that our customers are satisfied.

For more information about the Ask Africa Orange Index award, visit our Social Media Release or if you have an idea you would like to share, please visit our ideas section of the blog.

Please note, the Ideas section of this blog is not the correct platform for complaints. If you have a complaint or query, please send it to our Customer Relations Team.

To share your ideas click on the “Ideas” tab above or visit:
www.standardbank.co.za/ideas

For more information Click Here
4 Comments
Nhlamulo
Not applicable

I just had an idea 💡 how about you make it easier for customers and make them be able to switch on banks like Sim swap but a bank swap... Where a person can port to standard bank from another bank without the long process of opening a new bank account

Pamela
Not applicable

Please give us access to reverse the an authorized debit orders. There are so many fraudulant companies that are debitind accounts without our knowledge. We would like to be able to do reversals without having to cisit the branch or calling. Thank you.

Garth1982
Not applicable

Regarding Customer service and being pro active.....

....there is something missing with customer service, and not just at Standardbank but, I have noticed at different businesses and companies.

It is easy to sign up for a  product/service and give your money to the organization, no stories....but when it's the other way around,you must wait so many business days ,or you must wait on turn around time,or you must wait for the following month ...I don't know...it still feels as if the customer comes second, and sometimes third, even though all the organizations and businesses say that the customer comes first and that the customer is King...

.....I also notice a lack of communication....for e.g.  if the system is not debiting the customer's account maybe for two months...don't just debit the full amount at the third month....why not contact the customer explain what happened with the system, then work out a plan for the repayment.....take note of what's happening in a customer's account....what debit orders need to go off still, how many debit orders does the customer have on their account....if you take the full amount that has doubled up for two months will it affect the customer's other debit orders according to what is left in their account and what must still be debited....

.....If a customer comes to the bank to move their debit orders to a later date in the month ...and out of the debit orders they need to change ,one debit order is external ...edgars account for example....why don't you let the customer phone from the bank...or why can't the consultant contact the external company to change the debit order to a later date.... customer service ,above and beyond....it's all to do with money being debited from the customer's account which is a product of your business which in turn is your customer 😁and you want to retain your customer.

ymirhasco
New Member

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