Learn more about our lounges at OR Tambo International Airport

[Moshele]

We offer travellers out of OR Tambo International Airport, Johannesburg, the chance to kick back and relax as they wait for their domestic flights. Our two lounges at the airport offer something special every traveller needs. Here’s all you need to know about them. 

• Café Blue is open to our Wealth and Investment, Signature Banking, Private Banking Professional Banking, Prestige Banking as well as World Citizen standalone customers. The café is a free service and offers you the opportunity to grab a pre-packed snack or beverage, including speciality teas brewed by experienced baristas, before your flight.

• Library Lounge is available to our Wealth and Investment, Signature Banking and Private Banking and World Citizen standalone customers plus 1 guest. This is the first airport lounge facility of its type in South Africa. Library Lounge offers you high-quality food and premium beverages in a plush atmosphere where you can relax and enjoy the highest levels of comfort or read a book or magazine while you wait for your flight.

Who may access each of the lounges and what are the access rules?  

• Café Blue is open to all Wealth and Investment, Signature Banking, Private Banking and Professional Banking, Prestige Banking and World Citizen standalone customers. All qualifying credit cardholders are allowed to enter at any time before their boarding time. Here are details of the qualifying cards, number of allowed entries and guests you may bring in with you:

• Library Lounge is open to all Wealth and Investment, Signature Banking and Private Banking and World Citizen standalone customers. All qualifying credit cardholders are allowed to enter at any time before their flight. Clients can gain access to the lounge using either their Cheque or Credit card. Here are details of the qualifying cards, number of allowed entries and guests you may bring in with you:

How is entry managed?

Access to LibraryLounge and CaféBlue is controlled through concierge staff and card readers located at the front desks. Only one card (Platinum, Platinum Visa, MasterCard, World Citizen, Cheque or Credit Card or World Elite Metal Card) will be permitted per cardholder. 

Do I need to make a reservation for lounge access?

No reservation is required but there is limited space at any given time.

Is there a restriction on the number of visits that I can make?

Yes, the number of entries allowable per month is linked to your card type. Please see rules in the tables above.

Can my lounge membership access be used by someone else, i.e. is access transferrable?

Access into the Standard Bank lounges is not transferrable, however all Wealth and Investment clients have the benefit of accessing Café Blue and the LibraryLounge with one guest and all children (under the age of 18 years), regardless of their personal card type, while Signature Banking clients have the benefit of accessing the lounges with one guest, plus all family members elected by the main account holder part of Signature Family. Signature Family Members must be accompanied by the main account holder who must be in possession of a valid World Citizen MasterCard.

What happens if I’m denied access?

While the right of admission into CaféBlue and LibraryLounge is reserved, and subject to qualifying criteria, no eligible cardholder (as per the individual lounge rules) will be denied access unless a lounge is at capacity. In this case, the client will be directed to an alternative lounge where space is available. If access concerns do arise, clients are advised to call their Relationship Manager or Private Banker for assistance.

Am I limited on the time I can spend in the Standard Bank lounges?

Access to the Library Lounge will be available to clients two hours prior to boarding time. This is subject to change during peak travel periods. There are no restrictions on Café Blue  

Are children permitted into CaféBlue and the LibraryLounge?

Children are permitted in the lounges, however, all children younger than 18 years old must be accompanied by the main cardholder who must be in the possession of a valid World Elite, World or Metal MasterCard. Signature Family Members must also be accompanied by the main account holder who must be in possession of a valid World Citizen MasterCard.

Do the Standard Bank lounges offer Forex?

No, unfortunately not.

Are ATM’s available in the Standard Bank lounges?

No, unfortunately not.

As Standard Bank operates across the African continent, will customers holding cards for similar qualifying products be allowed access?

Yes, all qualifying Wealth and Investment World Elite, Mastercard, World Mastercard, World Elite Metal Card from South Africa, Kenya, Nigeria and Ghana will be allowed access. For all qualifying cards and card types, please see tables above.

What are the lounge operating times?

Lounge operating hours:

Library Lounge: 05:30 – 21:00 (Monday -Friday), 06:00 – 18:00 (Saturdays) and 06:30 – 21:00 (Sundays)

Café Blue: 05:30 – 21:00 (Monday – Friday), 06:00 – 18:00 (Saturdays) and 06:30 – 21:00 (Sundays)

What if I lose an item or leave it behind?

Lost items are turned over to airport lost and found. If we can identify the owner of the item, we will attempt to contact him or her before delivering the item to airport lost and found.

Why has Standard Bank decided to introduce these new lounges at OR Tambo International Airport domestic departures?

The need for the new airport lounges was identified through extensive research that was undertaken to see if what was on offer met the needs of travellers. We then looked at their views and used the research results to develop lounge concepts that met their requirements for convenience and access to WIFI and power points, as well as premium food and beverages whilst travelling. What drove our research and, in our estimation made the exercise necessary, was the fact that we have about 5 600 Standard Bank customers visiting the airport every month. By meeting their needs, we would be adding value to their banking experience with us, and simultaneously thanking them for their loyalty to the bank.

Where are the lounges located?

You can find the lounges using the map below.

[Tony123]

Please advise if a Standard Bank Titanium Master CArd has any benifits for International slow lounges?

Note from Moshele:

Hi Tony. Titanium Cards (Cheque or Credit) are issued to Prestige Banking clients. Prestige clients can currently only access CnnectionHub, while Cafe Blu and Library Lounge are only accesible to Prestige clients by invite. 

[Kgotla]

Do you have any lounges in the international depatures?

Note from Moshele:

Unfortunately all our lounges are in the Domestic Departures area for now. 

[John Zeller]

Hi,

Why do you have no options for your clients in the International Terminal?

Regards,

John

Note from Moshele:

Hi John. Unfortunately all our lounges are in the Domestic Departures area for now. Qualifying clients also have access to Bidvest lounges at other terminals and airports (12 complimentary visits a year).  

[George Buys]

I am frequent traveler and Prestige/titanium account/credit card holder.  As many above have asked the question and not getting any response, I am also pursuing to get a direct answer and not just a cut and paste of tables by Moshele, that we all have read.  See, we can read, and that's the problem!!!!

Your tables above is not corresponding with account benefits indicated on the website that clearly states Titanium/Prestige has access to lounges and nothing conditional is stated. (please let the left and right hand know what they are doing and correct either or both web pages)

Since you all in denial, please advise how we can get hold of the invite that would allow us 4 visits per month as per the lounges' info table that's been frequently pasted by Moshele.  This would be the right thing to do in terms of answering a customer enquiry.  

Note from Moshele; 

Hi George 

Prestige clients are issued with Titanium cards. Currently, Cafe Blu & Library Lounge access are only accessible to Titanium cardholders, by invite. You do however have access to the Connection Hub at OR Tambo Intl.

For more information on the benefits specific to your account, visit; https://www.standardbank.co.za/southafrica/personal/products-and-services/bank-with-us/bank-accounts...

Should you  have a Diners Club cad (available to Prestige clients) you have access to other lounges. Visit here for more information;  https://www.dinersclub.com/clubmembers/airport-lounges#!South%20Africa 

For more information, please contact the Prestige Banking Helpdesk on 0860 001 321 or +27 11 299 4607

[Janene Brown]

This Website says the Library Lounge opens at 4:30am but it only opens at 5am. Please change the Website.

Thanks

Janene

Note from Moshele

Thanks for the note Janene, we will notify the relevant team. 

[StephenHan]

I was a Private Banking client until about 3 months ago. My ‘private banker’ didn’t tell me about these lounges and made zero attempt to assist me with information on how to access them. Funny thing is, I have had a Standard Bank account for probably 20 years. Don’t call it Private Banking if you can’t deliver Private Banking service!

Note from Moshele 

Apologies for your experience Stephen. If you need more information on Private Banking please visit our website or contact the Private Banking team on 0860 123 101, +27 11 299 4715 or [email protected]

[R Kissoonlal]

I am a prestige banker can I join with my family or do I need to upgrade my credit card to join?

Note from Moshele:

Access to the lounges depends on your cards (see table above). Titanium Cards (Cheque or Credit) are usually issued to Prestige Banking clients.

Prestige clients can currently only access the ConnectionHub, while Cafe Blu and Library Lounge are only accesible to Prestige clients by invite.

[Melo]

Hi there, 

Are Standard Bank employees also restricted entry into CafeBlue and the Library? 

Note from Moshele

Hi Melo, Access to the various lounges is dependant on your card type and not on your status as a staff member.

[Marnic]

Why are there no lounge access in the international departures terminal? Private banking - yeah right...

Note from Moshele:

Hi Marnic. Unfortunately all our lounges are in the Domestic Departures area for now.

Qualifying clients also have access to Bidvest lounges at other terminals and airports (12 complimentary visits a year).  

[Lizette Rau]

Just a pity your staff inside making coffee are so rude. I visited on 27 June at 10-10:15.

Note from Moshele

Hi Lizette, Really sorry to hear about your experience. Please send your contact details and an account of what happened to [email protected] so we can investigate.

[Diane Cole]

Regarding Cafe Blue at OR Tambo, the ladies sitting outside are loud and seem to treat their jobs like a party, shouting and laughing at friends walking past, at the top of their voices.  If these people are the face of your bank, I’m embarrassed to be Standard Bank customer.

Note from Moshele

Hi Diane. This is disappointing to hear, apologies for your experience. Please send your contact details and an account of what happened to [email protected] so that we can investigate.

[WayneKVR]

I would really appreciate if someone from Standard Bank could contact me as i would like to discuss my complaint in person to somone who is in charge of the lounges.

I await on a response.

Note from Moshele

Hi Wayne. Please email us on [email protected] with your contact details and some information regarding your compliant, so that the relevant team can assist.