We offer travellers out of OR Tambo International Airport, Johannesburg, the chance to kick back and relax as they wait for their domestic flights. Our two lounges at the airport offer something special every traveller needs. Here’s all you need to know about them.
Café Blue is open to our Wealth and Investment, Signature Banking, Private Banking Professional Banking, Prestige Banking as well as World Citizen standalone customers. The café is a free service and offers you the opportunity to grab a pre-packed snack or beverage, including speciality teas brewed by experienced baristas, before your flight.
Library Lounge is available to our Wealth and Investment, Signature Banking and Private Banking and World Citizen standalone customers plus 1 guest. This is the first airport lounge facility of its type in South Africa. Library Lounge offers you high-quality food and premium beverages in a plush atmosphere where you can relax and enjoy the highest levels of comfort or read a book or magazine while you wait for your flight.
Who may access each of the lounges and what are the access rules?
Café Blue is open to all Wealth and Investment, Signature Banking, Private Banking and Professional Banking, Prestige Banking and World Citizen standalone customers. All qualifying credit cardholders are allowed to enter at any time before their boarding time. Here are details of the qualifying cards, number of allowed entries and guests you may bring in with you:
Library Lounge is open to all Wealth and Investment, Signature Banking and Private Banking and World Citizen standalone customers. All qualifying credit cardholders are allowed to enter at any time before their flight. Clients can gain access to the lounge using either their Cheque or Credit card. Here are details of the qualifying cards, number of allowed entries and guests you may bring in with you:
How is entry managed?
Access to LibraryLounge and CaféBlue is controlled through concierge staff and card readers located at the front desks. Only one card (Platinum, Platinum Visa, MasterCard, World Citizen, Cheque or Credit Card or World Elite Metal Card) will be permitted per cardholder.
Do I need to make a reservation for lounge access?
No reservation is required but there is limited space at any given time.
Is there a restriction on the number of visits that I can make?
Yes, the number of entries allowable per month is linked to your card type. Please see rules in the tables above.
Can my lounge membership access be used by someone else, i.e. is access transferrable?
Access into the Standard Bank lounges is not transferrable, however all Wealth and Investment clients have the benefit of accessing Café Blue and the LibraryLounge with one guest and all children (under the age of 18 years), regardless of their personal card type, while Signature Banking clients have the benefit of accessing the lounges with one guest, plus all family members elected by the main account holder part of Signature Family. Signature Family Members must be accompanied by the main account holder who must be in possession of a valid World Citizen MasterCard.
What happens if I’m denied access?
While the right of admission into CaféBlue and LibraryLounge is reserved, and subject to qualifying criteria, no eligible cardholder (as per the individual lounge rules) will be denied access unless a lounge is at capacity. In this case, the client will be directed to an alternative lounge where space is available. If access concerns do arise, clients are advised to call their Relationship Manager or Private Banker for assistance.
Am I limited on the time I can spend in the Standard Bank lounges?
Access to the Library Lounge will be available to clients two hours prior to boarding time. This is subject to change during peak travel periods. There are no restrictions on Café Blue
Are children permitted into CaféBlue and the LibraryLounge?
Children are permitted in the lounges, however, all children younger than 18 years old must be accompanied by the main cardholder who must be in the possession of a valid World Elite, World or Metal MasterCard. Signature Family Members must also be accompanied by the main account holder who must be in possession of a valid World Citizen MasterCard.
Do the Standard Bank lounges offer Forex?
No, unfortunately not.
Are ATM’s available in the Standard Bank lounges?
No, unfortunately not.
As Standard Bank operates across the African continent, will customers holding cards for similar qualifying products be allowed access?
Yes, all qualifying Wealth and Investment World Elite, Mastercard, World Mastercard, World Elite Metal Card from South Africa, Kenya, Nigeria and Ghana will be allowed access. For all qualifying cards and card types, please see tables above.
Lost items are turned over to airport lost and found. If we can identify the owner of the item, we will attempt to contact him or her before delivering the item to airport lost and found.
Why has Standard Bank decided to introduce these new lounges at OR Tambo International Airport domestic departures?
The need for the new airport lounges was identified through extensive research that was undertaken to see if what was on offer met the needs of travellers. We then looked at their views and used the research results to develop lounge concepts that met their requirements for convenience and access to WIFI and power points, as well as premium food and beverages whilst travelling. What drove our research and, in our estimation made the exercise necessary, was the fact that we have about 5 600 Standard Bank customers visiting the airport every month. By meeting their needs, we would be adding value to their banking experience with us, and simultaneously thanking them for their loyalty to the bank.