Community

Share knowledge. Find answers. Ask questions.

Community blog

Read our latest news and views and get to know us better

New three-hour response time for burst geysers
Community Coordinator
Read more blogs in

The only thing more stressful than finding out you have a burst geyser is waiting hours – or even days – for professional help to arrive as water seeps into your ceilings, floors or even furniture. At best, you may have to go a day or two without warm water, but that’s a trial in itself during our chilly winters, the season in which geysers are more likely to break down.

Fortunately, if you’re a Standard Insurance Limited policyholder living in the major metropolitan areas of Gauteng, KwaZula-Natal and the Western Cape, you can fast-track the response time to your geyser-associated claims to three hours.

 

From speaking with, and listening to, our customers, we found that, not only is the waiting and clean-up process associated with burst geysers extremely frustrating, it’s also a distraction or barrier from focusing on the things that are important to you; the things each of us needs to do to reach our nexts. So now, you can have your geyser problem attended to by an accredited Standard Bank plumber in as little as three hours by lodging a claim via our banking app. Nothing could be simpler, and the quickened response time minimises the risk of further damage.

Of course, there may be times when our responding plumber can’t complete the repair process in the three-hour timeframe, as more specialised equipment is needed. In such cases, he or she will work out the best short-term solution to restore your water supply and be back ASAP with the necessary tools. For added convenience, you can also make an appointment with your plumber if you can’t be home during the fast-response period.

 

Though Standard Insurance Limited is always on standby to sort out your plumbing problems whenever they occur, an ounce of prevention is worth a pound of cure. Watch out for these causes of geyser failure:

 

  • Temperature changes: In winter, the difference between the temperature of the hot water leaving the geyser and the cold water going in can cause metal fatigue. You can stop this by using a geyser blanket.
  • Age: Wear and tear can result in leaks and bursts. Check for signs of rust around connection points. If present, replace them.
  • Temperature extremes: Keep the water temperature at about 60˚C. You’ll not only reduce the likelihood of geyser failure, but cut electricity costs.
  • Substandard materials: Corrosion-resistant materials like copper piping and stainless steel fittings should be used on all geysers. If low-grade pipes have been used in yours, replace them.
  • No drip tray: Placed underneath a geyser, a drip tray catches leaking water (until it overflows) and, so, prevents ceiling damage.

If you have a leak, try the following:

 

  • Open all your hot taps. The pressure in your geyser’s cylinder will drop quickly, and the leak should subside.
  • Stop water from entering your geyser by closing the main supply into the appliance.
  • Switch your geyser off at your home’s main electrical board; a geyser should be electrically isolated once it’s leaked.
Read more blogs in
17 Comments
Kagiso Sithole
Not applicable

I have been calling the 0860 123 444 to lodge a new claim for the damaged geyser but no one answers. May someone please help me with a contact at standard bank to lodge a claim with. 

Aysha
Not applicable

Hi There 

I just wanted to note that I just read your blog post above after googling if there were others out there with my frustration. Turns out my 3 hours turned into 3 days and I'm still waiting !!!!!!!

Needless to say im not impressed at all.

 

Thanks

Aysha 

Andre van tonder
Not applicable

@Boitumelo wrote:

The only thing more stressful than finding out you have a burst geyser is waiting hours – or even days – for professional help to arrive as water seeps into your ceilings, floors or even furniture. At best, you may have to go a day or two without warm water, but that’s a trial in itself during our chilly winters, the season in which geysers are more likely to break down.

Fortunately, if you’re a Standard Insurance Limited policyholder living in the major metropolitan areas of Gauteng, KwaZula-Natal and the Western Cape, you can fast-track the response time to your geyser-associated claims to three hours.

 

From speaking with, and listening to, our customers, we found that, not only is the waiting and clean-up process associated with burst geysers extremely frustrating, it’s also a distraction or barrier from focusing on the things that are important to you; the things each of us needs to do to reach our nexts. So now, you can have your geyser problem attended to by an accredited Standard Bank plumber in as little as three hours by lodging a claim via our banking app. Nothing could be simpler, and the quickened response time minimises the risk of further damage.

Of course, there may be times when our responding plumber can’t complete the repair process in the three-hour timeframe, as more specialised equipment is needed. In such cases, he or she will work out the best short-term solution to restore your water supply and be back ASAP with the necessary tools. For added convenience, you can also make an appointment with your plumber if you can’t be home during the fast-response period.

 

Though Standard Insurance Limited is always on standby to sort out your plumbing problems whenever they occur, an ounce of prevention is worth a pound of cure. Watch out for these causes of geyser failure:

 

  • Temperature changes: In winter, the difference between the temperature of the hot water leaving the geyser and the cold water going in can cause metal fatigue. You can stop this by using a geyser blanket.
  • Age: Wear and tear can result in leaks and bursts. Check for signs of rust around connection points. If present, replace them.
  • Temperature extremes: Keep the water temperature at about 60˚C. You’ll not only reduce the likelihood of geyser failure, but cut electricity costs.
  • Substandard materials: Corrosion-resistant materials like copper piping and stainless steel fittings should be used on all geysers. If low-grade pipes have been used in yours, replace them.
  • No drip tray: Placed underneath a geyser, a drip tray catches leaking water (until it overflows) and, so, prevents ceiling damage.

If you have a leak, try the following:

 

  • Open all your hot taps. The pressure in your geyser’s cylinder will drop quickly, and the leak should subside.
  • Stop water from entering your geyser by closing the main supply into the appliance.
  • Switch your geyser off at your home’s main electrical board; a geyser should be electrically isolated once it’s leaked.


852hertzog street rietfontein old repairs leaking again geyser replace and pipes repaired in ceiling leaking front and back if geyser valve slso leaking in roof repairs done not very long ago by your contractorswhat the **bleep** is im not a robot

muhammed vallee
Not applicable

i have reported a burst geyser on Friday 6:15 pm , and it still has not been replaced .

 

Andrew Marsh
Not applicable

2 weeks!!!!!!!!!!! Pathetic!!!!!!!!!!!!!

ccvisser
Not applicable

852 hertzog street rietfontein water pipes / geyser leaks in roof urgent

Vinesh Rambaran
Not applicable

 

My geyser was repaired by Plum Plumb Plumbing ref no (19/001520) due to water leaking into the bedroom. The geyser was replaced by Standard Bank a couple of years ago and due to poor workmanship the geyser tray was not placed correctly this caused the leaking geyser to fill the tray and the water to leak into the bedroome. Plum Plumb (Mr Bennet) attended to the repair on 5 Jan 2019 and also reset the tray. Now one of the soldered copper pipe fittings has sprung a leak onto the bathroom ceiling and passage wall. The owner of Plum Plumb and the call centre ( Ms Mbali 0860123444) does not want to take ownership of the problem since Saturday 19 Jan 2019. I have also logged a complaint on Standard Bank website 2 weeks ago but no one including the Manager (sent emails) has not called me. I am not sure how to resolve this proble. Dealing with Standard Bank Home Owners Insurance is extremely frustrating). Furthermore the ceilings and the walls are stained and they want me to pay R500 access  for these to be painted although this was caused by POOR WORKMANSHIP. 

Kohen
Not applicable

Can't even get through to log a call forbour faulty getseg. Nobody responds to email. It's been a week now already. I so wish we had an alternative solution. Very frustrating !


@Boitumelo wrote:

The only thing more stressful than finding out you have a burst geyser is waiting hours – or even days – for professional help to arrive as water seeps into your ceilings, floors or even furniture. At best, you may have to go a day or two without warm water, but that’s a trial in itself during our chilly winters, the season in which geysers are more likely to break down.

Fortunately, if you’re a Standard Insurance Limited policyholder living in the major metropolitan areas of Gauteng, KwaZula-Natal and the Western Cape, you can fast-track the response time to your geyser-associated claims to three hours.

 

From speaking with, and listening to, our customers, we found that, not only is the waiting and clean-up process associated with burst geysers extremely frustrating, it’s also a distraction or barrier from focusing on the things that are important to you; the things each of us needs to do to reach our nexts. So now, you can have your geyser problem attended to by an accredited Standard Bank plumber in as little as three hours by lodging a claim via our banking app. Nothing could be simpler, and the quickened response time minimises the risk of further damage.

Of course, there may be times when our responding plumber can’t complete the repair process in the three-hour timeframe, as more specialised equipment is needed. In such cases, he or she will work out the best short-term solution to restore your water supply and be back ASAP with the necessary tools. For added convenience, you can also make an appointment with your plumber if you can’t be home during the fast-response period.

 

Though Standard Insurance Limited is always on standby to sort out your plumbing problems whenever they occur, an ounce of prevention is worth a pound of cure. Watch out for these causes of geyser failure:

 

  • Temperature changes: In winter, the difference between the temperature of the hot water leaving the geyser and the cold water going in can cause metal fatigue. You can stop this by using a geyser blanket.
  • Age: Wear and tear can result in leaks and bursts. Check for signs of rust around connection points. If present, replace them.
  • Temperature extremes: Keep the water temperature at about 60˚C. You’ll not only reduce the likelihood of geyser failure, but cut electricity costs.
  • Substandard materials: Corrosion-resistant materials like copper piping and stainless steel fittings should be used on all geysers. If low-grade pipes have been used in yours, replace them.
  • No drip tray: Placed underneath a geyser, a drip tray catches leaking water (until it overflows) and, so, prevents ceiling damage.

If you have a leak, try the following:

 

  • Open all your hot taps. The pressure in your geyser’s cylinder will drop quickly, and the leak should subside.
  • Stop water from entering your geyser by closing the main supply into the appliance.
  • Switch your geyser off at your home’s main electrical board; a geyser should be electrically isolated once it’s leaked.

 

Louis van Tondet
Not applicable

Hi, my rental house' geyer burst in the early hours of Sunday morning 3 March. It was reported ataround 9am. Monday pm I followed up after my tenants were up in arms. After waiting 45 minutes to get an answer on the call centre, the agent said I should enquire with the insurance on the delay. When asking him who the insurer is, he reminded me it is Standard Bank. This amazed me. Anyway, when I called the plumber directly, they said STD will only let them install a 10 yr gaurentee geyser and the suppliers have no stock. They also do not know when they will get. Another 55 minutes call centre call on Tuesday mid-day and I got confirmation for a Wed morning installation. Eventuality, this took place early afternoon, 3.5 days after the geyser burst. I probably spend 2.5 hours on my phone during this period and found the service generally poor, especially the turn around time. I thought 24 hours would be reasonable. Not sure if it was a once off occurance, but I will now look for other options. 

Andries Brink
Not applicable

I have had 4 separate incidents with my geyser and it has been attended to by four different plumbers over period of 7 odd years. It is certainly not normal to have this amount of re-occurrences of the same issue. The last incident required the geyser to be replaced. This process took almost a week, during the cold period that is the Johannesburg winter. Whilst the plumber was helpful and seem to know what he is doing I now have a problem again and as luck would have it it happens on a weekend. The call center attendant was helpful, but had to bear the brunt of my frustration with the system, T’s & C’a that favour the Bank and the inability of the bank to have a plumber come out immediately in a world where everyone proclaims a 24 hour service. No wonder people are driving cars through the front door of their local Standard Bank branch.  

Andries Brink
Not applicable

Why is it not possible to have a face to face meeting with someone to discuss your concerns? Everything has to be done via phone or e-mail. No personal touch. 

Andries Brink
Not applicable

Dear Standard Bank

Kindly remove the post promoting a three hour turn around for a burst geyser. This is misleading and something you have not and, in my experience, can not deliver on.

Tinus Thomas
Not applicable

The geyser was replace within 3 hours but the power not done and it now 24 hours later and still no power to the geyser for hot water. 19/034077 what help it they can replace it so quick but the power is taking longer.... 

Renate Wagner
Not applicable

No one is answering your so-called 24 hour 7 days a week emergency number. It's bloody useless trying to get a hold of anyone what exactly are we supposed to do?!

Johan Sevenster
Not applicable

 Claim: 1759113

Yes the burst geyser was replaced in very proffesional manner by  Plumbing Solutions in the three hours.

But the electricial connection by the electricain is now 4 days in waiting.

Standard Bank must stop using fly by nights like Joverns electricians.