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Routine system maintenance
Senior Member
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The downtime will affect your ability to perform certain banking activities and transactions between 7pm on Sunday evening and 3am on Monday morning.

 

You will still be able to use:

 

  • your Standard Bank debit, cheque or credit cards to make in-store purchases and
  • your Standard Bank debit, cheque or credit cards for cash withdrawals at ATMs
  • SnapScan, MasterPassTM and Travel Wallet Cards services as usual.

 

The following services will be interrupted during this period;

 

ATM deposits will be unavailable.

Standard Bank’s banking app, business online, internet, telephone and cellphone banking services will be unavailable.

There will be limited services at Standard Bank branches, Customer Contact Centres and our AlwaysOn Banking channel via WeChat.

 

To limit the impact on banking activities, we encourage you to plan ahead and consider doing the following:

 

  • Make payments or do banking transactions via the banking app, business online, internet, telephone and cellphone banking before Sunday, 21 August 2016.
  • Transfer any required money to relevant accounts in advance.
  • Top up airtime and electricity before the weekend to avoid any shortfall.

Although you will still be able to swipe their debit, cheque or credit cards to make in-store purchases, it is worthwhile to consider having cash on hand.

 

While Standard Bank recognises the impact of service disruptions on customers, the downtime is necessary to make the system changes.

 

For any queries, please contact the Standard Bank Customer Contact Centre on 0860 123 000.

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