It’s out with the old and in with the new, we’ve got a new pair of shoes. We’re working hard to improve our service, which is why we’re kicking off the heels and lace-ups and trading them for our favourite pair of takkies. We’re getting a little more speed so that we can cater to your every banking need.
This new initiative and pledge to strive for service excellence is based on a true story. With the endless lines, salary cheques and cash deposits and transactions; a branch employee from Malelane decided to wear takkies so she could serve as many customers more efficiently when the branch was at its busiest. We loved her idea so much that we decided that we’d be wearing our takkies during the busiest time at the end of each month.
We’re about service with passion and purpose; we’re about making your visit to our branches a productive one. We’re working to solve your problems and answer your questions. We’re focusing on the small things that make a big difference to you.
If you’ve noticed an improvement in our service and have seen us running towards service satisfaction, feel free to share your stories here: