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Standard Bank South Africa implements a new banking delivery model
Community Coordinator
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We are realigning our retail and business banking delivery model to the changing needs of customers amid rapid adoption of digital banking products and services.


The shift in customer behaviour means that our clients are using our branches less.

As such, we have re-looked our retail and business banking delivery model so that it is geared to serve the needs of our customers. 


As part of the implementation of the new banking delivery model, some of the roles currently being performed in our branches will change. A decision has also been taken to close 91 branches, with the vast majority of these closing by June 2019. These changes will impact approximately 1200 jobs. However the actual number of employees who will ultimately exit the employ of Standard Bank SA could be lower, as new opportunities will become available in the new operating model. 


We have worked hard to minimise the impact of this re-organisation on our people. As part of a support programme agreed with SASBO, Standard Bank SA will implement a comprehensive exit package which significantly exceeds the requirements as set out in the Labour Relations Act.


We have also set aside funds to assist employees acquire new skills to improve their competitiveness in the labour market, as well as entrepreneurial training and financial assistance.


This has not been an easy decision to make. We recognise that this is a very stressful time for everyone. Briefing sessions kicked off early this week, and our leaders will continue to engage colleagues across the provinces over the next few weeks.

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Does Standard Bank expect all customers to own compatible technology and/or go out and buy a new phone that will accommodate this new technology?   I won't be doing that I can assure you!  Apart from security issuse with phones, losing or having phones stolen is another nightmare.  What do you enivsage doing with online banking as it exists today?   Should I be looking for another bank?  I have no intention of buying into this great new money saving idea (staff and site cutting).

New Member

All we are hearing is which branches are closing but not bieng told which ones are still operational, can someone please let us know which branches still work in Gauteng?

Occasional Visitor

What is the standard bank 6 digit number?