We will be carrying out scheduled system upgrades on some of our banking facilities on Sunday 15 March. This may affect you if you’re planning to use our services between 01h30 and 23h00on on Sunday.
While you will be able use ATMs to make cash withdrawals & deposits as well as be able to use your Standard Bank debit, cheque or credit card to make payments during this period, the following services will be disrupted:
• Limited access to telephone banking • Limited services available to customers at Standard Bank branches and via the customer call centre • Delay in statements and notifications • Customers will not be able to access Standard Bank’s Banking App, Internet Banking, and Cellphone Banking • Customers will not be able to do online card transactions
To ensure minimum impact on banking activities, we would like to encourage our customers to please plan ahead and consider the following:
• Making payments or doing banking transactions via Internet Banking, Cellphone Banking and the Banking App before Sunday, 15 March • Transferring any required money to relevant accounts ahead of time • Topping up airtime and electricity before the weekend in order to avoid any shortfall • Although customers will be able to use their debit or credit card to make purchases, it is worthwhile for customers to consider withdrawing cash to have on hand
We understand the frustration and impact to customers that disruptions to services have and apologise in advance for the inconvenience. If you foresee having to do any of these transactions over the weekend, please be sure to do them before Sunday.
We thank you in advance for understanding that this is the necessary work required to ensure you continue to receive world class banking facilities.