Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit



Share knowledge. Ask questions. Find answers.

Community blog

Read our latest news and views and get to know us better

This storm season, we take some stress out of claims processing
Senior Member

storm season.jpgIt’s been a hotter, drier year than usual, but storm season has officially arrived and with it, strong winds and hail. It’s no secret that these elements can do great damage to property, so Standard Insurance Limited has taken a proactive approach to getting our customers the assistance they need.


We have extended our call centre hours until 20:00 (0860 123 444 for structural or building claims, and 0860 109 459 for vehicle claims), and our online site or mobile and tablet app can be accessed 24 hours a day.


Of course, prevention is always better than cure, so we offer the following advice to keep your property – and yourself – safe when it looks like storms are going to strike:


In your home:

  • Make sure computers, TVs, decoders and other equipment is disconnected from wall sockets to avoid damage caused by electricity surges caused by lightning strikes.
  • Check that roofs do not have broken or loose tiles that allow the entry of water during heavy downpours.
  • Ensure that roof gutters are unclogged, so that water does not accumulate and seep through roof tiles onto ceilings.
  • Keep windows shut to reduce the chance of them being hit by hail or shattered by high winds.


On the road:

  • Ensure that windscreen wipers are always in good condition so that they can cope with sudden downpours.
  • Turn headlights on so that you can be seen by other vehicles.
  • Reduce speed to match the road conditions.
  • If you can, pull off the road safely and activate your car’s hazard lights as a warning to other motorists.
  • Never get out of your vehicle, because of possible injury from hailstones.
  • Do not attempt to drive through water washing across the road. Your car could stall in the water and it requires only about 15cm of rapidly moving water to wash a car away.


For more information and advice, please visit