You've worked out just how much you need to pay your beneficiaries each month then… an unexpected expense crops up and you need to pay for right now. You hop onto your Internet banking only to see that you've nearly used up your monthly electronic account payment (EAP) limit. What to do?
You have three options.
1. Call 0860 123 000
You may immediately and at any time increase your limit using our secure voice service, select the Internet banking option and follow the prompts. You will need to enter the number on the card that you use to register for Internet banking.
Holders of Prestige and Private Banking accounts have the option of calling their respective contact centres during their operating hours:
Prestige Line - 0860 001 321 (weekdays 8am-9pm, Saturdays 8am-4pm, Sundays and public holidays 8am-midday) Private Banking Line - 0860 123 101 (weekdays 8am-9pm, Saturdays 8am-4pm, Sundays and public holidays 8am-midday).
2. Send a secure message
Send a secure message to your branch by selecting the “Profile” option once you are logged onto your Internet banking facility. This request will only be actioned after two working days.
3. Visit one of our branches
You may go into one of our branches to reset your limit. Please remember to take your identity document.
We do as much as we can to ensure your money is secure. You too have a responsibility. It is in your own interest to remember to keep your computer and banking information secure. As such, you should keep your EAP as low as practically possible to you.