Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

Billing adress?

Reply
Highlighted
Visitor
I am trying to purchase a service online using my card and the following address keeps on showing up: “Your order had an issue being processed: The transaction has been declined because of AVS mismatch. The address provided does not match the billing address of cardholder.”
0 Kudos
Reply
1 REPLY 1
Community Coordinator

Hello @Wrasmus 

 

Please make sure that your address matches the one on your profile. Your account verification system failed because of address mismatch. 

 

You can contact us on 0860 123 000 to validate your billing address.

 

Regards, 

Boitumelo

0 Kudos
Reply