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09-08-2017 12:34 PM
10-08-2017 11:29 AM
There is a chage for every cash transaction on your credit card. You will notice that this charges will depend on your usage of your credit card especially if you are using for withdrawals on any ATM.
Please see attached credit card pricing for 2017: http://www.standardbank.co.za/standimg/South%20Africa/PDF/Pricing/Credit_Card_Pricing.pdf
Let me know if this was helpful.
02-12-2017 03:10 PM
02-12-2017 03:11 PM
05-12-2017 12:00 PM
The best way to resolve this one for you is to have your full account details with your full query to be be emailed to us. Note, we will look into your query by further investigation on your account and provide feedback.
Kindly mail us here with your full query and account details: [email protected] for further assistance.
05-02-2018 08:51 AM
09-03-2018 12:23 PM
I only did one withdrawal for R150 using the card, the charge was R153,16 and I got a R12 charge for using another bank's atm. So basically I was charged R165,16 to withdraw R150. Wow.
12-03-2018 11:50 AM
To assist you further on this, please forward us with your account details and contact to look into this for you.
You can mail us here: [email protected] for further assistance. Once we receive your mail we will investigate and contact you for feedback.
Let us know should you need further assistance on this.
03-05-2018 08:55 AM
@Boitumelo if I make internet payments directly from credit card account or transfer funds from my credit card to my linked cheque account are these transactions seen as cash transactions? Also if funds are paid directly into my credit card by an external party is this also seen as a cash transaction? I too am trying to establish why my cash finance charges are so high?
31-05-2018 06:47 PM
I have also noticed an absolutely ridiculous amount of money being taken off my credit card. Reading the other queries in this regard and the answers actually annoys me. I have NEVER EVER withdrawn cash from my credit card. I use it for emergencies only. Yet on 28 March R239.32 was deducted. On 28 April R272.61 was deducted. On 28 May R71.75 was deducted. WHAT is going on Std Bank? This is daylight robbery and that without any explanation at all. PLEASE EXPLAIN.
31-05-2018 06:50 PM
I have also noticed an absolutely ridiculous amount of money being taken off my credit card. Reading the other queries in this regard and the answers actually annoys me. I have NEVER EVER withdrawn cash from my credit card. I use it for emergencies only. Yet on 28 March R239.32 was deducted. On 28 April R272.61 was deducted. On 28 May R71.75 was deducted. WHAT is going on Std Bank? This is absolute theft. HOW can Std Bank deduct money from an account without any explanation at all. PLEASE EXPLAIN WHY YOU ARE STEALING FROM YOUR CLIENTS!
31-05-2018 06:58 PM
NO. Your cop out response to simply pass the buck and refer clients to a website with bank charges is unacceptable and of no help at all. Answer the questions asked! Again, I ask WHY has money been deducted from my account when i have NEVER made cash withdrawals from my credit card! And please DO NOT REFER ME TO A WEBSITE. I am seriously considering moving banks. With that will go the accounts of both my children and the NGO I am involved with and for which I am the chairperson.
01-06-2018 09:35 AM
To assist you further on this, please forward us with your account details and contacts in order for us to look into this for you.
You can mail us here: ask.SBS[email protected] with the subject line "cash finance charges" for further assistance. Once we receive your mail we will investigate and contact you for feedback.
15-06-2018 11:00 AM - edited 15-06-2018 11:04 AM
Delivery has failed to these recipients or groups:
I have been charged R21.51 for having a balance of 98c on top of my fixed monthly service fee
The only transactions were APO Payments and Fund Transfers INTO the account. No purchases and no withdrawls.
If that is the way Standard Bank conducts it's business them i'm cancelling my 30+ year old account
21-06-2018 10:15 AM
OK so this is what Standard Bank are saying:
In June 2017 I withdrew R1000 cash from an ATM
Since then they have been charging me every month for a total so far of R866.99 'Cash Finance charge'
And this deduction is based on your balance and NOT on the cash withdrawal?
That is on TOP of the interest and finance charges!
Dear stanbard bank, please explain your policy