I can understand your frustration on this matter and would like to apologise for the level of service received to date, please rest assured that it is not standard practice. Could I kindly advise that you get in touch with our international customer care on 010 249 0423 for a further resolution on this issue.
I have just got off the phone, after 10 minutes 55secs call from UK. Call cut off!! No resolution of problem, was again told to go into branch. Impossible !!!. The account is fully paid up, and the card has expired this month. I can just ignore it ,but presume I will still be charged service fees,so would rather cancel properly.