I was using the online banking website on the 02 March 2019 and I was shown a message that I can apply for credit. I went through the initial process thats given on the website and it gave me three options, one of which was a credit card. I showed my interest in this and I was given a choice of when I would like to be called back, I asked that I should be called back on the 04 March 2019. Today is the 12 March 2019 and I have had no response since? I have reviewed my credit record and there was a check done already.
So the question comes, if you do not want to give me the credit card, which is fine, why was there a check done on my record and then nothing done afterwards? so that also means that when I want a credit card in future again, you will have to do another check again, which will remain on my credit report for another 12 months???
Please be advised that you should ideally receive contact between 2 to 3 business after you've filled out a 'call me back' form on any of our product pages. Can I kindly ask that you forward your ID number and contact details to [email protected] with the subject line "Credit Card Application" so that we can look into this matter and assist you further.