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Credit Card Application

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GreyFox
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Good day,

I was using the online banking website on the 02 March 2019 and I was shown a message that I can apply for credit. I went through the initial process thats given on the website and it gave me three options, one of which was a credit card. I showed my interest in this and I was given a choice of when I would like to be called back, I asked that I should be called back on the 04 March 2019. Today is the 12 March 2019 and I have had no response since? I have reviewed my credit record and there was a check done already.

So the question comes, if you do not want to give me the credit card, which is fine, why was there a check done on my record and then nothing done afterwards? so that also means that when I want a credit card in future again, you will have to do another check again, which will remain on my credit report for another 12 months???

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Community Coordinator

Hello @GreyFox,

 

Please be advised that you should ideally receive contact between 2 to 3 business after you've filled out a 'call me back' form on any of our product pages. Can I kindly ask that you forward your ID number and contact details to [email protected] with the subject line "Credit Card Application" so that we can look into this matter and assist you further.

 

Kind Regards,

Mandy

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