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Credit Card Service Fee

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tbotha01
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Good day,

 

Could you please indicate why I pay a Service fee and a "diensfooi" on my credit card, isn't this suppose to be the same thing?

 

This was my question November 2018 and then the "diensfooi" dissapeared, however this month I was charged again.  The problem is that I have been paying both these fees for years until I realised it, I've placed 2 formal complaints through the correct channels on the Standardbank web page with no response.  will I be re-funded on the dubble payments in the interest paid on that.

 

I really need clarety on this in order for me to make an disusion on my way forward.

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Community Coordinator

Hello @tbotha01,

 

Can I kindly ask that you forward your credit card details, ID number and contact details to [email protected] with the subject line "Credit Card Service Fee" so that we can look into this matter and assist you accordingly.

 

Kind Regards,

Mandy

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