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Community


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A one-stop forum for all your banking questions

Credit Card Service Fee

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1 REPLY 1
MandyP
Community Coordinator

Hello @tbotha01,

 

Can I kindly ask that you forward your credit card details, ID number and contact details to [email protected] with the subject line "Credit Card Service Fee" so that we can look into this matter and assist you accordingly.

 

Kind Regards,

Mandy

tbotha01
New Contributor

Good day,

 

Could you please indicate why I pay a Service fee and a "diensfooi" on my credit card, isn't this suppose to be the same thing?

 

This was my question November 2018 and then the "diensfooi" dissapeared, however this month I was charged again.  The problem is that I have been paying both these fees for years until I realised it, I've placed 2 formal complaints through the correct channels on the Standardbank web page with no response.  will I be re-funded on the dubble payments in the interest paid on that.

 

I really need clarety on this in order for me to make an disusion on my way forward.