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31-05-2020 11:11 AM
02-04-2020 09:48 AM
Hello @CGreen,
We will need to go through your account to explain these charges. Please share the initial query with your account details and contact number for further assistance.
You can share them here: [email protected] or contact us here: 0860 123 000.
Regards,
Boitumelo
01-04-2020 11:13 AM
07-03-2020 06:29 PM
07-03-2020 06:27 PM
07-03-2020 06:23 PM
29-09-2019 02:05 PM
29-09-2019 01:47 PM
12-09-2019 11:54 PM
25-05-2018 08:13 AM
Hello @Naby
To best assist you on this we will need to investigate further with our service team. Please mail us your full query with account details so that we can look into this query for you and have a consultant contact you to explain this charges.
You can mail us here: [email protected].
Let us know should you need further assistance on this.
Regards,
Boitumelo
22-05-2018 11:11 AM
Hi
I have the same problem. whenever i do an inter transfer from my cheque to my credit card i get charged a finance charge. I phoned standard bank as well a while ago and the consultant could not give me a reasonable explanation.
Please let us know if they gave you a reasonable explanation.
Thanks
05-02-2018 08:56 AM
03-01-2018 09:09 AM
09-11-2017 02:27 PM
09-11-2017 02:11 PM
Hello @AjTeX,
To best assist you on this we will need to investigate this matter further with our service team. Please mail us your full query with account details so that we can look into this query for you and have a consultant contact you to explain this charges.
You can mail us here: [email protected].
Let us know should you need further assistance.
Regards,
Boitumelo
08-11-2017 10:26 AM
@PieterN wrote:hi, I'm not the opening poster, I'm a new poster. I was asking if there was some information what the Cash Finance Charges were or what they were composed of or how they calculated. Surely this could be shared here on the forum so others can also understand how their Cash Finance Charges are compiled? That is the whole point of a forum. There has to be a document that standard bank has that states what and how the bank makes up the Cash Finance Charges? It is clearly not just the interest rate ie. 16.50% as mine are near 20% if calculated to the balance. This is what I was trying to find out and I think the opening poster was also trying to work out.
I will send an email through with my details and you can give me a call then on what and why the Cash Finance Charges go up when the balance is being paid off and the card is not even used. Technically speaking the balance and interest charged should be less than the previous month but for some reason, the interest charged (which is also called the Cash Finance Charges it appears) seems to increase. I'm trying to pay off debt, not get more into it even when I owe less!
I also find it interesting how the interest rate increases when you get to R10,000 to over 19% so for example, if you paying off an amount over R10,000, you paying currently 16.50% but when you get to R10,000, instead of being able to congratulate yourself in paying down your debt, you get hit with a massive 25% increase in your interest rate to over 19% p/a just because you made it down to R10,000?! Can Standard Bank explain the method in this and why? Surely it would be easier for people to get out of debt if they didn't get hit with high interest rates as they owe you less?
Thanks, looking forward to your reply on the forum.
Hi, I have the exact same issue here with Standard Bank's "Cash Finance Charges" on my Credit Card. I will be cancelling all of my accounts with Standard bank if this is not resolved and an appropriate answer and reason is given to us. How is this possible that if I want to pay off my credit card debt by transferring from my cheque to the credit card and paying it off montly, that a huge cash finace charge is being debited to the credit card and at high interest rate? Not to even mention an extra "Finance Charge" = what is this for then ? Standard Bank this doesn't appeal to me and I have contacted other banks and they could answer me my questions regarding such fees which they have, but not this "seems almost fraudulent" charges ... not cool!
04-09-2017 12:22 PM
Thank you.
30-08-2017 09:57 AM
Hello @PieterN,
We will trace the mail and have a specialist look into your account and address this matter accordingly.
Regards,
Boitumelo
29-08-2017 02:26 PM
hi, I'm not the opening poster, I'm a new poster. I was asking if there was some information what the Cash Finance Charges were or what they were composed of or how they calculated. Surely this could be shared here on the forum so others can also understand how their Cash Finance Charges are compiled? That is the whole point of a forum. There has to be a document that standard bank has that states what and how the bank makes up the Cash Finance Charges? It is clearly not just the interest rate ie. 16.50% as mine are near 20% if calculated to the balance. This is what I was trying to find out and I think the opening poster was also trying to work out.
I will send an email through with my details and you can give me a call then on what and why the Cash Finance Charges go up when the balance is being paid off and the card is not even used. Technically speaking the balance and interest charged should be less than the previous month but for some reason, the interest charged (which is also called the Cash Finance Charges it appears) seems to increase. I'm trying to pay off debt, not get more into it even when I owe less!
I also find it interesting how the interest rate increases when you get to R10,000 to over 19% so for example, if you paying off an amount over R10,000, you paying currently 16.50% but when you get to R10,000, instead of being able to congratulate yourself in paying down your debt, you get hit with a massive 25% increase in your interest rate to over 19% p/a just because you made it down to R10,000?! Can Standard Bank explain the method in this and why? Surely it would be easier for people to get out of debt if they didn't get hit with high interest rates as they owe you less?
Thanks, looking forward to your reply on the forum.
29-08-2017 09:59 AM
Hello @PieterN
Please advise if the email was sent and which subject was used so that we can be able to trace the mail? We would like to trace the mail and assist in investigating the charges on the account. Here is the email address if you missed it, you can mail us: [email protected] with your full query and account details.
Regards,
Boitumelo