Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.

bs-regular
bs-extra-light
bs-light
bs-light
bs-cond-light-webfont
bs-medium
bs-bold
bs-black

Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

Credit card and cash finance charges

Solved
Reply
CGreen
New Member
So WHAT is the cash finance charge????!!! There is finance charge and there is cash finance charge! Please answer us. I bank with FNB as well and we don’t have this charges.
0 Kudos
Reply
Boitumelo
Community Coordinator

Hello @CGreen,

 

We will need to go through your account to explain these charges. Please share the initial query with your account details and contact number for further assistance. 

You can share them here: [email protected] or contact us here: 0860 123 000.

 

Regards, 

Boitumelo

0 Kudos
Reply
Acarolus
New Member
Hi All,

I have been experiencing the same cash financial charge. For the past few months I have made no cash withdrawals. However the cash finance charge is still deducted from my account.
Has Standard Bank resolve this issue for anyone?
Regards
0 Kudos
Reply
AjTeX
Occasional Contributor
Hi #Kayla187
No, it wasn't at all, still keep getting the same charges every month. There was no real explination, just that it's "Standard Bank charges"...
0 Kudos
Reply
AjTeX
Occasional Contributor
Hi Boitumelo, all of these complaints in this thread, has the same issue here!! Standard Bank is not telling us what goes! The same automated, repetitive answers to all of us...if any. I once received 3 exact same "Finance Carges" on the same transfer or day!! Seriously?
Reply
AjTeX
Occasional Contributor

Hi #Cylotec
Guess your'e still awaiting an answer?

0 Kudos
Reply
safsfarouk
New Contributor
This is very annoying that u make a repayment above ur amount calculated for u. But u still get charged for what?.
Make ur application better
Or see another client move on from your dumb bank.
Its covid crisis for all. And if u want to steal charges here and there to make up for loosing business I will move on to another bank.
Explain why you charge me for no reason.when ur application is a issue when making repayment.
0 Kudos
Reply
Lindaman_Ben
New Contributor
Same here. There's also a Cash finance charge that I seem to struggle to understand...
0 Kudos
Reply
Joo
New Member
I have debating on this Standard bank issue but clearly they are not keen on resolving queries.
Time to move
0 Kudos
Reply
Willy1
New Member
Boitumelo,

Don't you think it is a good idea to provide answers here as the majority of the questions asked are the same. People want to know what is cash finance charge and what is finance charge, and what are these charges are based on?
Please give answers here to avoid people complaining of the same issue.
0 Kudos
Reply
Pmtsweni5
Occasional Visitor
Clearly this Boitumelo character is incompetent in providing satisfying answers to standarbank customers or standarbank is not a bank that we can trust as they are hiding a lot of information from us hence everyone must send an email privately to be answered.
Reply
AjTeX
Occasional Contributor

I absolutely agree! He keeps avoiding what we the clients ask and need to know! And keeps telling everybody to send a private email.

What a loser ... or is it Standard Bank telling him what to answer??

Seems to me it's time to move on... going to get these type of info from 5 different banks... and ask friends and family their experience

with their banks etc.

0 Kudos
Reply
Anna_88
New Member
Hi Kayla,

I am encoutering the same problem. I do an inter-account and sometimes I send money from my prestige account to my credit card and I'm charged two ridiculous amounts.
Should you get assistance please let me know.
Reply
AjTeX
Occasional Contributor
Hey Kayla, don't bother in getting an answer here, Boitumelo will reply with the exact same answer or best 'none' .
0 Kudos
Reply
Kayla187
New Contributor
Hi Anna_88, Unfortunately years later still no answer and no joy in having my fees reduced. I'm at the point where my monthly installment just pays my 3 charges so my actual account balance doesn't drop at all. So unless I win the lottery to pay my Credit Card or die can I have a zero balance. I'm also not denying that I did use my credit card but it's very difficult to pay it up when the balance doesn't reduce.
0 Kudos
Reply
Kamvalam
New Member
Hi Mandy. This email address bounces back
0 Kudos
Reply
Siya20
Occasional Visitor
Why don't you explain this here in this forum, it would really help a lot of us understand because we have similar problem, instead of explaining to each person privately, it probably thousands of people
0 Kudos
Reply
Ilana10
Community Coordinator

Hi Siya20

 

Thank you for engaging us. We escalate individual queries to the [email protected] email for assistance.

0 Kudos
Reply
AjTeX
Occasional Contributor
Hi Ilana10
As a coordinator, I'm sure you can understand and apply such an easy task!!
As you can clearly see on this "Chat" Everybody has the exact same query!!
PLEASE just post the explanation within this Chat forum. How hard can this be???
The email provided...I've tried several times and it either bounces back in my inbox or just never get any feedback. So to make it really easier for everyone.
Thank You in advance!!
0 Kudos
Reply
Ilana10
Community Coordinator

Hello AjTeX,

 

Thank you for your response, we do understand the frustration. Queries are attended by our service consultant to check individual queries. We will escalate this matter regarding the mailbox, to understand what is happening from our end. Thank you for your patience. 

0 Kudos
Reply