Credit card and cash finance charges

[CGreen]

So WHAT is the cash finance charge????!!! There is finance charge and there is cash finance charge! Please answer us. I bank with FNB as well and we don’t have this charges.

[Boitumelo]

Hello @CGreen,

We will need to go through your account to explain these charges. Please share the initial query with your account details and contact number for further assistance. 

You can share them here: [email protected] or contact us here: 0860 123 000.

Regards, 

Boitumelo

[Acarolus]

Hi All,

I have been experiencing the same cash financial charge. For the past few months I have made no cash withdrawals. However the cash finance charge is still deducted from my account.
Has Standard Bank resolve this issue for anyone?
Regards

[AjTeX]

Hi #Kayla187
No, it wasn't at all, still keep getting the same charges every month. There was no real explination, just that it's "Standard Bank charges"...

[AjTeX]

Hi Boitumelo, all of these complaints in this thread, has the same issue here!! Standard Bank is not telling us what goes! The same automated, repetitive answers to all of us...if any. I once received 3 exact same "Finance Carges" on the same transfer or day!! Seriously?

[AjTeX]

Hi #Cylotec
Guess your'e still awaiting an answer?

[safsfarouk]

This is very annoying that u make a repayment above ur amount calculated for u. But u still get charged for what?.
Make ur application better
Or see another client move on from your dumb bank.
Its covid crisis for all. And if u want to steal charges here and there to make up for loosing business I will move on to another bank.
Explain why you charge me for no reason.when ur application is a issue when making repayment.

[Lindaman_Ben]

Same here. There's also a Cash finance charge that I seem to struggle to understand...

[Joo]

I have debating on this Standard bank issue but clearly they are not keen on resolving queries.
Time to move

[Willy1]

Boitumelo,

Don't you think it is a good idea to provide answers here as the majority of the questions asked are the same. People want to know what is cash finance charge and what is finance charge, and what are these charges are based on?
Please give answers here to avoid people complaining of the same issue.

[Pmtsweni5]

Clearly this Boitumelo character is incompetent in providing satisfying answers to standarbank customers or standarbank is not a bank that we can trust as they are hiding a lot of information from us hence everyone must send an email privately to be answered.

[AjTeX]

I absolutely agree! He keeps avoiding what we the clients ask and need to know! And keeps telling everybody to send a private email.

What a loser ... or is it Standard Bank telling him what to answer??

Seems to me it's time to move on... going to get these type of info from 5 different banks... and ask friends and family their experience

with their banks etc.