Apologies for the delay on this. Please share your details with us via email for further investigation.
You can email us here: [email protected] or you can contact us on 0860 123 000 for further assistance.
Please also advise if you did the application for Standard Bank digital Credit Card while you wait for your physical card to arrive? Note, if your you applied online and the credit card was approved you should be able to transact online and make purchases without the physical card online.