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08-08-2022 09:39 PM
Hi FanaM1
I was so pleased to find this post about the format of the email address. Straight away, I wrote and sent off an email about cancelling my credit card. I hadn't signed on, registered or anything.
So now of course I can't find my email. Can you help? I also wanted to give you a kudo, but it wouldn't let me. So maybe this reply to you will also end up in outer space...
BTW I have since managed to cancel my credit card, so that is no longer an issue.
31-05-2022 10:40 AM
Hello there, the correct email address is [email protected]. The team is ready to assist.
30-05-2022 03:47 PM
07-01-2021 02:17 PM
I have mailed all the requested details for the cancellation of y credit card to [email protected] and it comes back 'UDELIVERABLE'
25-06-2020 12:35 PM
28-05-2020 03:49 AM
Hi Mandy
I am currently overseas and am trying desperately to cancel my CC i have sent numerous emails to the ask email address. Please help
02-02-2020 08:16 AM
05-12-2019 05:38 PM
22-07-2019 10:44 AM
Hello @Wimpie2,
I can understand your frustration and would like to apologise for the level of service received. Can I kindly ask that you forward your credit card details, ID number and contact details to [email protected] with the subject line "Credit card cancellation" so that we can urgently look into this matter and assist in resolving further.
Kind Regards,
Mandy
21-07-2019 08:11 PM
08-07-2019 10:15 AM
Hello @Shaaista,
I can understand your frustration and would like to apologise for this. Please note that currently the option to cancel your credit card on the mobile banking app is not available. You will need to visit your nearest branch, contact customer care on 0860 123 000 or forward your credit card details, ID number and contact details to [email protected] with the subject line "Credit card cancellation" so that credit card support can assist you further.
Kind Regards,
Mandy
05-07-2019 06:29 PM