I landed up in a difficult financial position a few years back and made the arrangement with you to pay a minimum amount of R2000 on my credit card. I have recently reconnected my phone and saw that even though I have been keeping to my word and on a few occasions paying more than the minimum amount, I received a notification saying you were handing me over to your legal department. My problem with this is after going through my statement that half of my payment goes towards a cash fee and the other part goes towards a finance fee?? This is causing my account to actually increase.
I would like to find out why this is in fact occurring as like I've said before, I have been keeping to my word for over a year now and what's the sense of paying if the amount is not decreasing? Do I take the matter up with the ombudsman?
I can understand your frustration on this matter. Can I please ask that you forward you credit card details, ID number and contact details to [email protected] with the subject line "credit card charges" so that we can urgently look into this matter and assist you further.
Please accept my apologies for any inconvenience this may have caused.