Hi
I landed up in a difficult financial position a few years back and made the arrangement with you to pay a minimum amount of R2000 on my credit card. I have recently reconnected my phone and saw that even though I have been keeping to my word and on a few occasions paying more than the minimum amount, I received a notification saying you were handing me over to your legal department. My problem with this is after going through my statement that half of my payment goes towards a cash fee and the other part goes towards a finance fee?? This is causing my account to actually increase.
I would like to find out why this is in fact occurring as like I've said before, I have been keeping to my word for over a year now and what's the sense of paying if the amount is not decreasing? Do I take the matter up with the ombudsman?