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Community


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Community

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Credit card reinstatement

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1 REPLY 1
MandyP
Community Coordinator

Hello @Sarahjf,

 

I can understand your frustration on this and would like to apologise for the inconvenience this has caused. Please can I ask that you forward your ID number and contact details to [email protected] with the subject line "credit card reinstatement" so we can get one of our agents to urgently assist you further.

 

Regards,

Mandy

Sarahjf
Occasional Visitor
I was retrenched last year May. Insurance paid out for 12 months , ending April 2021. When the insurance paid out they blocked the credit card . I have since opened my own business and would like to unblock my card . They REFUSE to reinstate the credit card as I am SELF employed by own registered business and will only reinstate if I am employed by another business ???? This does not make logical sense and I am getting tired of being sent on a wild goose chase by standard bank while they continue to charge me R500 a month in fees on a card I can’t access! I have been with standard bank for 7 years or maybe even more and I have never experienced such bad customer service