Credit card renewal

[JohannR]

I indicated online that I want my new cards delivered to my closest branch. Via mobile access my debit card is shown as active, with new expiry date, while my credit card is shown as being ordered, with new expiry date. My cards expire next month. How/when will I know that my cards can be collected, seeing that I cannot find my closest branch telephone number anywhere?

[FanaM1]

Hi Madsginn, thank you for reaching out. Our systems orders a renewal card for you 3 months before your card expires. An SMS will be sent to you advising you of your renewal card, and the branch it will be delivered to. You're welcome to make arrangements yourself with our team on 0800 020 600.

[Madsginn]

My credit card is expiring in June. How do I arrange collection?