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Nhlanhlanene1
Occasional Visitor
My credit card was stolen from my wallet and have stopped it using an app but it seems like it taking too long for my request to be granted
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Community Coordinator

Hello @Nhlanhlanene1 

 

Apologies to hear that your card was stolen. You should be able to block or cancel your card via Mobile Banking App. 

Note, the card should be grayed out once blocked and attached steps should be followed to block your card: https://community.standardbank.co.za/t5/Key-app-features/How-do-I-stop-a-card-from-the-smartphone-ap...

 

Let us know if this still any issue alternatively call us here: [email protected]

 

Regards, 

Boitumelo

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